Hace 1 sem
SCCM/Intune support specialist - Hybrid in CDMX
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At DXC we use the power of technology to deliver mission critical IT services that our customers need to modernize operations and drive innovation across their entire IT estate. We provide services across the Enterprise Technology Stack for business process outsourcing, analytics and engineering, applications, security, cloud, IT outsourcing and modern workplace.
Our DXC Modern Workplace services provides customers with reliable, optimized, and secure mission-critical systems at lower cost. We manage and simplify existing infrastructure investments and provide a way forward to modernize IT, including moving portions to the cloud.
ABOUT THIS ROLE
Our SCCM/Intune support specialist assist with production and project support for one of our large clients. The ideal candidate will support business units or support functions for customer environment including SCCM, Intune, image creation, SW/App deployment, Patch deployment.
You will also be the client facing role for Modern Workplace SCCM/Intune and M365 services, being team leader for the Mexico support resources, coordinating with DXC collaborative onshore and offshore teams in Europe and United States.
?WHAT YOU' WILL DO:
- Administration and Management:
- Client facing role for Mexico Modern Workplace
- Operational team leader for Mexico resources.
- Implement and manage security and compliance policies.
- Coordinate with DXC team in Europe and United States
- Monitoring and Maintenance:
- Monitor the performance and availability of Microsoft SCCM/Intune services.
- Automation and Optimization:
- Develop scripts to automate repetitive tasks.
- Support and Training:
- Provide support to users and resolve issues related to support scope
- Document procedures and user guides.
- Integration and Development:
- Integrate support scope with other business apps and services.
- Participate in Microsoft service deployment and migration projects.
?WHO YOU ARE
- 5+ years of experience on SCCM/Intune/image management and support
- Microsoft certifications preferred
- Solid knowledge in System Center Configuration Manager
- Task Sequence
- Creation of software collections and distribution
- Patch Management (Microsoft and SCUP)
- Tool Management (Primary, Distribution Points and Secondary)
- Windows 10, Windows 11 and 365 Apps management
- Image creation, customization and deployment
- Knowledge in Microsoft Deployment Toolkit (MDT)
- Windows image customization and deployment
- Solid Knowledge in Microsoft Intune
- Migration from SCCM to Intune
- Create and manage the Autopilot
- Profile creation
- Manage security policies.
- Publishing and Deployment of software to workstations and mobiles
- Publishing of software in Company Portal
- Manage Patch Management
- Manage Workstation and mobiles
- Microsoft 365 principals
- Knowledge in software packaging
- Scripting skills (PowerShell, VBscript, Autoit)
- Experience in operational meetings with the client
- Proficient English
- Troubleshooting issues related to Microsoft 365.
- End-user support and training in the use of Microsoft 365 tools.
- Connectivity and synchronization analysis and troubleshooting.
?WORK ENVIRONMENT
*This position is Hybrid in CDMX with recurrent meetings/work at customer location.*
Joining DXC connects you to brilliant people who embrace change and seize opportunities to advance their careers and amplify customer success. At DXC we support each other and work as a team — globally and locally. Our achievements demonstrate how we deliver excellence for our customers and colleagues. You will be joining a team that works to create a culture of learning, diversity and inclusion and are dedicated to strong ethics and corporate citizenship.
ID: 19145798
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