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Hace 4 días
Service Desk- HYBRID GDL- Advanced English
$17,800 Mensual
NTT DATA SERVICES MEXICO OPERATIONS S DE RL DE CV en
Sobre el empleo
Categoría: Tecnologías de la Información - Sistemas
Subcategoría: Soporte técnico
Educación mínima requerida: Bachillerato
Detalles
Contratación:
PermanenteHorario:
Tiempo completoEspacio de trabajo:
HíbridoBeneficios
- Vales de despensa
- Aguinaldo superior al de la ley
- Prestaciones superiores a las de la ley
Descripción
Descripción
NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.
NTT DATA Services currently seeks a Help Desk Associate - Full Time
Location: HYBRID- CANDIDATE MUST LIVE IN GUADALAJARA
Requirements:
·Availability to work 45 hours per week (rotative schedule each 3-4 months)
·Advanced English
·Min 6 months experience in Customer Service
·Looking to work in IT Environment
Activities
·General Incident Management, access management
·General L1 Support
·Advanced Tech Support
·Provide support based on email generated requests
·Document troubleshooting steps and detail descriptions
·Answer technical support calls providing and escalating to other support groups
·Applies diagnostic techniques to identify problems, investigate causes and recommend solutions to correct failures
We Offer:
Competitive salary
Grocery Tickets - 12% of base salary
Saving Fund- 13% base salary
30 days of christmas bonus
12 days of vacations
50% Vacation bonus
5 personal days per year
Medical insurance
Life insurance
Dental Insurance
Discounts with selected Optics
Opportunity to grow in the company
Recuerda que ningún reclutador puede pedirte dinero a cambio de una entrevista o un puesto. Asimismo, evita realizar pagos o compartir información financiera con las empresas.
ID: 20358565