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Our client, a US based company in the Biopharmaceutical sector is looking for a Customer Service Representative with a very good level of English based out of Mexico City (located around The World Trade Center).
Responsibilities:
Handles inbound sales and customer communication (calls, emails, click to chat) in the processing, expediting, and troubleshooting of customer orders from initiation to conclusion.
Processes, via computer, all customer requests. Utilizes multiple and often complex systems, programs, and monitors in order to research information.
Researches and resolves customer issues, expedites back orders, handles requests for returns and other special requests. Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
Proactively interacts with outside sales force to ensure regular communication on pricing and other customer concerns. Provides high-level, quality service, closely aligned with sales, to enable sales growth.
Makes recommendations on areas for process improvement.
Make decisions based on policies and past precedence, seeking guidance as necessary.
Accountable to performance metrics such as schedule adherence, productivity standards and quality standards.
Performs other duties as assigned.
Required:
High school diploma (Bachelor's degree a plus)
Advanced level of English (C1 or above)
1-3 years applicable exp in a customer relationship type role (sales, call center, etc.)
Skills
Strong communication
Ability to work independently
Problem-solving and resourcefulness
Good organization and time management
Familiarity with SAP system is a plus
Attractive Base salary
Superior Benefits (probation sign on bonus, food cupons, medical care, etc.)
3 month paid intensive training is provided
9:00am to 6:00pm
Recuerda que ningún reclutador puede pedirte dinero a cambio de una entrevista o un puesto. Asimismo, evita realizar pagos o compartir información financiera con las empresas.