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HelpDesk Associate -FULL TIME- remote
$15,300 Mensual
NTT DATA SERVICES MEXICO OPERATIONS S DE RL DE CV en
Sobre el empleo
Categoría: Tecnologías de la Información - Sistemas
Subcategoría: Consultoría TI
Educación mínima requerida: Bachillerato
Detalles
Contratación:
PermanenteHorario:
Tiempo completoEspacio de trabajo:
Desde casaDescripción
NTT DATA, Inc. currently seeks a Help Desk Associate - Full Time - to join our team in Mexico.
Location: Mexico (Permanent -Remote)
Advanced English IS A MUST. Previous experience with Health care industry is desired.
Activities
• General L1 support for hardware and MS Office packages
• Advance technical support for in-house applications and developments
• Answer technical support calls providing and escalating to other support groups
• Provide support based on email generated requests or reports• Document troubleshooting steps and detailed description of the customer incidents and requests
• Applies diagnostic techniques to identify problems, investigate causes and recommend solutions to correct failures
• Applies diagnostic techniques to identify problems, investigate causes and recommend solutions
Requirements:
• Availability to work 45 hours per week
• Interest in working on Afternoon/Night shifts
•Advanced English IS A MUST
• Looking to work in IT Environment
• 6 months of experience in Customer Service
We Offer:
• Grocery Tickets - 12%
• Christmas bonus- 30 days
• 12 days of vacations.
•Vacation bonus- 50% and Saving fund - 13%
• 5 personal days per year
• Medical insurance
• Life insurance
• Dental Insurance
Recuerda que ningún reclutador puede pedirte dinero a cambio de una entrevista o un puesto. Asimismo, evita realizar pagos o compartir información financiera con las empresas.
ID: 19151956