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Hace 4 días
Customer Service Associate
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Vertiv en
Esta es una vacante externa, deberás completar el proceso en el sitio de la empresa.
Sobre el empleo
Subcategoría: Comercio Exterior - Importación -Exportación
Educación mínima requerida:
Detalles
Contratación:
PermanenteEspacio de trabajo:
PresencialDescripción
POSITION SUMMARY
Responsible for a customer or an account. Ownership starts when a customer places an inquiry regarding material availability through the order registration process, order changes and escalations all the way until order has been shipped and invoice generated. Depending on terms the responsibility may include POD.
RESPONSIBILITIES
Books orders in Oracle system
Responsible for the main communication of ship dates to the customer.
Daily coordination of information between, production planning, purchasing, and shipping
Provides availability, and refers to Account Management for pricing, quotes for Standard and Configurable products.
Manage and coordination of customer requests for returns and cancellations.
Provides documentation and meets with customers and Vertiv AR for invoice disputes.
Generates, daily, weekly, monthly backlog reports & Shipping reports.
Build and maintain strong, long-lasting customer relationships.
Forecast and track key account metrics.
Works closely with Vertiv Sales and Account Management team.
Receive & follow up calls from Call center.
QUALIFICATIONS
Bilingual (English/Spanish).
Previous experience in a manufacturing environment.
Well-developed management, communicative and administrative skills.
Oracle experience.
Negotiations skills.
Sense of urgency and good follow-up skills.
Understand MRP, purchasing & planning bills.
Customer satisfaction focused.
Demonstrating Ethics and Integrity
Establishing Effective Teamwork
Building and Maintaining Relationships
Preferred Qualifications:
Call center Experience Desirable.
EDUCATION AND CERTIFICATIONS
Bachelor's degree in engineering or business administration.
Recuerda que ningún reclutador puede pedirte dinero a cambio de una entrevista o un puesto. Asimismo, evita realizar pagos o compartir información financiera con las empresas.
ID: 19282664