BorgWarner is a global product leader in powertrain solutions. We focus on developing leading powertrain Technologies that improve fuel economy, emissions and performance. Our facilities are located across the globe to provide local support for our diverse customer base.
We operate in two groups: The Engine Group develops air management strategies and products to optimize engines for fuel efficiency, reduced emissions and enhanced performance. BorgWarner's expertise includes engine timing systems, boosting systems, ignition systems, air and noise management, cooling and controls. The Drivetrain Group harnesses a legacy of more than 100 years as an industry innovator in transmission and all-wheel drive technology. The group leverages this understanding of powertrain clutching technology to develop interactive control systems and strategies for all types of torque management.
BorgWarner PowerDrive Systems is currently looking for "dynamic, results driven" individual to join as a Service Delivery Manager at our SLP PDS Plant in Mexico.
In this role, and under direct supervision of the Service Delivery Manager for Mexico, the Service Delivery Manager will be primarily responsible for overall delivery of IT Infrastructure services to a region of BorgWarner. The Service Delivery Manager manages customer expectations/needs and utilizes IT metrics/scorecards/reporting to communicate between the business and Infrastructure community. The Service Delivery Manager must be able to effectively work with other IT Service Teams as well as the different functional areas with the locations of their region; will serve as the Voice of the Customer for Infrastructure services.
KEY FUNCTIONS / RESPONSIBILITIES AND AUTHORITY - Manages the regional Service Delivery functions which includes the Service Desk and IT Governance (ITIL, PMO, Financials)
- Establishes and manages the regional IT Infrastructure Service Catalog
- Establishes and manages the regional IT Infrastructure Service Level Agreements Builds IT service relationship with customers (both internal and external to IT)
- Ensure quality services are performed to the agreed Infrastructure SLA
- Ensure that systems, processes and methodologies specified are followed and to ensure effective monitoring, control and support of service delivery
- To provide Infrastructure reports to an agreed schedule (or on request), including management and financial performance reports.
- Attend Infrastructure service review meetings; areas covered will include performance reports, service improvements, quality and processes
- Establishes and implements short- and long-term strategies to deliver Infrastructure services to customers within reasonable schedules and budgets
- Connects the business to Infrastructure technology leveraging Applications/BRM teams
- Communicates and manages the regional Infrastructure Budget, Chargeback, and Allocation model
- Drives ITIL framework throughout IT Infrastructure organization including: Incident/problem management, Change management, Service Level management and Financial management
POSITION COMPETENCIESCustomer Focus
Informing
Listening
Priority Setting
Problem Solving
Process Management
Drive for Results
Action Oriented
Dealing with Ambiguity
Functional/Technical Skills
EDUCATION/EXPERIENCE QUALIFICATIONSSchooling: BA/BS Computer Science or related field
Experience time in similar position: 10 years working in Information Technology
Technical knowledge required:- Experience with ITIL framework
- Excellent Program/Project management skills
- Demonstrable experience of working in a Service Delivery management capacity
- Experience working with Automotive Sector/Organizations
- ITIL
- Project Management Methodologies/Processes
- Root-Cause Analysis
Other requirements:- Strong communications skills needed to interface with high-level customer representatives
- Strong priority setting and planning skills
- Ability to publicly represent the company and department with internal and external clients
- Ability to use own judgment and initiative in problem resolution
SAFETYThis position will adhere to Global Star Safety Program, including safety rules, practices and training as outlined in the BorgWarner
SLP Safety Policy Manual, which includes the use of equipment, protective devices, or clothing that the employer requires. This individual will work in manners that stress the importance of preventing accidents and illnesses. He/she must take every precaution reasonable in the given circumstance for the protection of themselves and co-workers. In addition, he/she is responsible for reporting all injuries and/or possible dangerous situations, incidents, or occurrences to the immediate supervisor.
DisclaimerBorgWarner makes no representations or guarantees regarding employment opportunities listed on any third-party website. To protect against career scams, job applicants should take the necessary precautions when interviewing for and accepting employment positions allegedly offered by BorgWarner. Applicants should never provide their Social Security numbers, birth dates, credit card numbers, bank account information or other private information when communicating with prospective employers or responding to employment opportunities online. Job applicants are invited to contact BorgWarner through BorgWarner's website to verify the authenticity of any employment opportunities.
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Career Scam Disclaimer: BorgWarner makes no representations or guarantees regarding employment opportunities listed on any third-party website. To protect against career scams, job applicants should take the necessary precautions when interviewing for and accepting employment positions allegedly offered by BorgWarner. Applicants should never provide their national ID numbers, birth dates, credit card numbers, bank account information or other private information when communicating with prospective employers or responding to employment opportunities online. Job applicants are invited to contact BorgWarner through BorgWarner's website to verify the authenticity of any employment opportunities.