As the Border Operations Support Analyst, your primary temporal responsibility will manage all activities involved to every south bound railcar hold at Sanchez due have to be inspected and release by any MX PGA as ANAM, PROFEPA, SENASICA, SEDENA, etc. Sanchez operations it´s 7/24. Your role is pivotal in ensuring timely and accurate SB train reporting, processing of physical PGA´s inspections, car cleaning tasks, fumigations requested and handling of SB drags and follow up MX PGA holds data bases, while maintaining a keen focus on safety, service, productivity, and financial metrics. You will lead and prioritize team efforts, mentor for excellence in execution and customer service and you are expected to collaborate with Train and Engine staff to resolve immediate operational challenges, and act as the primary point of escalation for any tactical issues on the MX PGA car inspections and release at Sanchez inspection tracks and areas.
Accountabilities
Lead the department by providing direction and guidance relative to establishing priorities and defining and managing SZOPS´s desk when be on duty.
Fosters and promotes innovative solutions that drive hold MX PGA´s railcars time reduction and continuous improvement of processes on drags coming from NLD bridge to be spotted at Sanchez inspection tracks until railcars release.
Liaise with Train and Engine (T&E) Trainmasters and Assistant Trainmasters, managing shift by shift issues to enable effective railcars movement;
Act as a point of escalation for all tactical issues on MX PGA´s hold railcars in Sanchez.
Ideal Candidate Qualifications
Required
University degree preferred, Graduate in foreign trade, customs, supply chains or similar; Bachelor of Business Administration. Industrial and Systems Engineering and/or 2 years of relevant working experience in external trade positions.
Proficiency with Office productivity software (Word, Excel, PowerPoint, etc);
Fully Bilingual (English and Spanish)
Preferred
Experience providing customer service in a similar work environment;
Excellent interpersonal and communication skills;
Excellent problem solving abilities;
Relevant railway working experience considered and asset;
Ability to multitask and to work under strict timelines and pressure;
Ability to manage conflict and conflicting stakeholder interests;
Recuerda que ningún reclutador puede pedirte dinero a cambio de una entrevista o un puesto. Asimismo, evita realizar pagos o compartir información financiera con las empresas.