Hace 1 día
Customer Care Executive
$12,000 - $17,000 Mensual
Sobre el empleo
Detalles
Contratación:
PermanenteHorario:
Tiempo completoEspacio de trabajo:
HíbridoBeneficios
- Plan de crecimiento personal y laboral
- Capacitación pagada
- Evaluaciones para aumento de sueldo a los 6 y 12 meses después de la contratación.
Descripción
Customer Care Specialist
Daily Tasks & Responsibilities (include, but not limited to):
· Answer inbound calls, emails, reviews and comments from our customers through all platforms in a timely manner.
· Effective and fluid spoken and written communication with clients and different people in the organization to resolve doubts, complaints and suggestions from our clients.
· Respond efficiently and accurately to customers, helping them and explaining possible solutions, and ensuring the customers feels supported and valued.
· Meet personal/team qualitative and quantitative targets.
· Use available people and information resources to resolve issues independently, urgently, and thoroughly.
· Update, keep track and document information received utilizing applicable company software and tools.
· Create incidents & send emails as needed and notify appropriate parties, escalating where necessary.
· Execute while maintaining exceptional customer service in tone and actions.
· Weekly and monthly reports, maintaining metrics.
· Knowledge and implementation of AI-powered data analysis to improve decision making.
· Take part in training and other learning opportunities to expand knowledge of the company and position.
Technical Skills:
· Fluent English spoken and written.
· Microsoft Office 365
· Location: Monterrey NL, home office position.
· Excellence in customer service.
· Ensure high level of professionalism during all interactions with customers and prospects.
· Prioritize workload. High attention to detail and proven organization and administration skills.
· Exercise judgment within defined practices and policies in selecting methods and techniques for obtaining solutions.
· Thrives working in a fast paced/high revenue environment, demonstrates a high sense of urgency.
· Meeting with Specific Schedules for coverage of assigned activities.
· Any other activities or tasks related or complementary to his/her principal activities.
· Services Acceptance criteria Delivery of documents to end customers/platforms.
· Resolve, capture and document customers/platforms interactions within a period of NO more than 24 hours after the case is taken.
· Use common sense to solve problems focusing on customer satisfaction.
Application Question(s):
· Are you 100% comfortable working remotely?
· Is your home environment at home free of distractions that could potentially undermine your performance?
· Is your resume submitted in English? If not, we are unable to proceed.
· Are you able to pass a background check?
· Are you able to Work with PC or Mac?
· Is your spoken and writing English at advanced level?
***Positions available for full-time, part-time and internship.
ID: 19549120