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Team Lead ( electronic industry only)
$30,000 - $35,000 Mensual
TTI LATIN AMERICA en
Sobre el empleo
Categoría: Logística - Transporte - Distribución - Almacén
Subcategoría: Distribución
Educación mínima requerida: Universitario titulado
Detalles
Contratación:
PermanenteHorario:
Tiempo completoEspacio de trabajo:
PresencialBeneficios
- Vales de despensa
- Prestaciones superiores a las de la ley
- Seguro de vida
Descripción
About the Company
TTI, Inc. is seeking an outstanding Team Lead for our Global Resource Center located in Guadalajara, Mexico. This role supports multiple internal stakeholders based on established activities. Proficiency in both English and Spanish is required. The Customer Service Team Lead is responsible for ensuring that the Global Resource Center's Customer Service Representatives (CSR I and CSR II) perform their duties in a timely, high-quality, efficient, and effective manner to enable the Inside Sales team to meet or exceed budgeted objectives. The goal is to maintain total customer satisfaction through excellent service with input from the Manager.
Job RequirementsAbout TTI LATIN AMERICA:
TTI is the leading authorized distributor worldwide of passive, connector, electromechanical, and discrete components. Headquartered in Fort Worth, TX, this Berkshire Hathaway company has over 100 locations across North America, Europe, and Asia. Join a winning team in a growing global organization!
Location: Guadalajara, Jalisco.
Position ResponsibilitiesJob Requirements:
- University degree required.
- Previous customer service experience.
- Four or more years of experience in electronic distribution with exposure to operational roles.
- 3+ years of experience managing direct reports.
Position Responsibilities:
- Effectively supervise and ensure the optimal performance of Customer Service team members.
- Ability to lead, train, and support CSR Level I and II positions.
- Monitor the daily performance of the CSR team to ensure that the evolving service expectations of the customer base are exceeded, thereby enhancing the overall TTI customer experience.
- Participate in the hiring process for new team members. Train, mentor, and onboard new employees.
- Identify areas of improvement within the team and work with management to implement necessary actions.
- Ensure the CSR team is aware of all available resources and utilizes them to increase efficiency.
Additional Benefits and Perks:
- 12 vacation days after the first year.
- 30 days of holiday bonus.
- Major medical insurance coverage for employees and dependents at no cost.
- $2,000 MXN food vouchers.
- Company-paid life insurance coverage.
- Ongoing training with opportunities for professional and personal development.
- Excellent workplace culture with opportunities for growth and advancement.
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ID: 20368718