Contact Center Software Platform Engineer - Huawei Mexico Software Department
Location: México City or Queretaro.
Responsibilities:
Strengthen customer relationships and customer satisfaction through professional service.
Learn, master and skillfully apply the skills of the call center platform.
Handle, report and coordinate to solve the problems that occur on the production network.
Identify the issues and new requirement, report to the related supporting teams and maintain smooth communication with different teams.
Trace the related tasks in the project orderly; summarize the typical cases from work experience.
Work Experience:
Commissioning and troubleshooting of software applications.
Diagram and process mapping tools experience.
Professional knowledge and Technologies:
Have the basic knowledge and practice experience in Linux OS, rational Database and SQL, TCP/IP
Be familiar with the Customer Care, contact center (or Call Center) or other customer support system.
Have experience in project management, have your own personal opinions and ideas on the project, and have a strong driving force.
Advanced English is mandatory, send your CV in English please.
Recuerda que ningún reclutador puede pedirte dinero a cambio de una entrevista o un puesto. Asimismo, evita realizar pagos o compartir información financiera con las empresas.