One of Intugo's business clients, an all-encompassing technology services solution that orchestrates medical imaging exams for referring providers and their patients. We work with any insurance plan, any exam type, anywhere in the country, facilitating the entire process from start to finish to improve outcomes, increase compliance, and lower the cost of care. We are looking for an Operations manager to lead our team.

Key Responsibilities

? Team Development and Leadership: ? Build and lead a team of patient experience professionals, ensuring alignment with organizational objectives. ? Provide mentorship, training, and professional development opportunities for staff.

? Patient Journey Optimization: ? Map the patient journey and identify opportunities to enhance service delivery. ? Lead initiatives to reduce pain points and improve patient outcomes, engagement, and satisfaction.

? Data Analysis and Reporting: ? Oversee the collection and analysis of patient feedback (e.g., surveys, reviews, focus groups). ? Develop key performance indicators (KPIs) to measure patient satisfaction and track improvements. ? Present insights and recommendations to senior leadership and stakeholders.

? Problem Resolution: ? Serve as the final escalation point for complex or high-profile patient concerns. ? Collaborate with cross-functional teams, such as Product & Engineering, to address issues effectively.

? Culture Building: ? Promote a culture of empathy, inclusion, and service excellence throughout the organization. ? Recognize and reward staff contributions to patient satisfaction.

Profile

• Bachelor's degree in Healthcare Administration, Business Administration, or a related field (Master's preferred).
• 5+ years of experience in patient experience, operations, or healthcare operations, with at least 2 years in a leadership role.
• Background in change management and organizational development.
• Demonstrated success in developing and implementing patient experience strategies.
• Strong leadership, communication, and interpersonal skills.
• Proficiency in data analysis and reporting tools.
• Deep knowledge of healthcare regulations and patient privacy standards (e.g., HIPAA).
• Proven track record of scaling business operations

We offer:

• Monday to Friday scheduled
• law benefits
• Food vouchers
• Savings fund
• Performance Bonus