IT Service Manager : Managed Mobiles

Location: Mexico

Department: Siemens Energy Information Technology

Mode of Employment: Permanent

A Snapshot of Your Day

We are looking for an experienced Managed Mobile Service Manager.

This position will manage Mobile Device services for the global End User Services (EUS) delivery team for the Siemens Energy IT Infrastructure organization including Mobile Device Management, Microsoft Intune, Mobile VPN Connectivity, Mobile Security, User Hardware Support Strategy, and related services.

HOW YOU WILL MAKE AN IMPACT

Strategy & Planning

• Work closely with IT and the Business to define Mobile device Strategy and Processes.
• Collaborate with IT Leadership, Service Owner, cross-functional teams, and assigned project managers to plan and develop scope, deliverables, required resources, work plan, budget, and timing for new initiatives.
• Provide guidance to supplier teams and project managers.
• Understand, monitor, and report service performance.
• Align with Cybersecurity to ensure all Platform and Management technologies are secure and respond quickly to vulnerabilities.

Operational Management

• Service management responsibility for the Global EUS Team (Mobile Device Architecture, Software, Mobile Security, VPN connectivity), supporting the Service Owner.
• Supplier management, SLA management and KPI reporting, Purchase to Pay oversight, Contracts.
• Oversee vendors with responsibility to deliver managed mobile services and their resource teams.
• ITSM process management (Incident Management, Problem Management, Change Management, Continuous Improvement)
• Assume responsibility for the Tools / Modules required to manage EUS Processes & Technologies focusing on mobile devices, security and VPN connectivity.
• Coordinate and delegate cross-project initiatives.
• Resolve Major Incidents and coordinate the management of complex technical issues if they arise.
• Communications and Reporting to IT and Business Leadership
• Work with cross-function, service desk and level 1 teams to maintain best-practice and updates to the Service.
• Closely align with Program / Project Leads on service topics that align with EUS

What You Bring

Education

• Bachelor's degree in IT, Computer Science, or Business Administration related field.
• ITIL Certification.
• Microsoft Fundamental and/or Role-Based Certifications (a plus)

Knowledge & Experience

• Proven track record with iOS, Android and Microsoft Intune based environments
• Experienced with MDM and MAM concepts.
• Understanding and experience with mobile VPN connectivity solutions. Knowledge of Zscaler mobile VPN connectivity preferred.
• Skills deploying solutions using Intune MDM and Azure Active Directory.
• Experience with other Microsoft technologies such as Azure Cloud, Endpoint Manager,
• Good Communication Skills
• Experience with Customer Service and Customer Satisfaction measurement
• Knowledge of ITIL standards and best practice.
• Experience with Agile Service Management (release and deployment strategy).
• Proven project planning and project management experience.

Languages

• Good command of English communication (written/verbal). RESUME MUST BE IN ENGLISH FOR CONSIDERATION.

Personal Attributes

• Exceptional analytical, conceptual, and problem-solving abilities.
• Superior written and oral communication skills.
• Excellent technical support and documentation skills.
• Strong interpersonal and consultative skills.
• Ability to conduct research into emerging technologies and trends, standards, and products as required.
• Ability to present ideas in user-friendly language.
• Able to prioritize and execute tasks in a high-pressure environment.
• Experience working in a team-oriented, collaborative environment.
• A curious learner.

Work Conditions

• Sitting for extended periods of time.
• Flexibility to collaborate across many time zones.
• EU centric support may require irregular hour shifts.
• May be required to travel.

"Let's make tomorrow different today" is our genuine commitment at Siemens Energy to all customers and employees on the way to a sustainable future.

In our Business Functions we enable our organization to reach their targets by providing best-in class services and solutions in the areas of IT, HR, Finance, Real Estate, Strategy & Technology and more.

MORE INSIGHTS

Be Energized. Be you.

Lucky for us, we are not all the same. Through diversity we generate power. We run on inclusion and compassion. Our combined creative energy is fueled by at least 130 nationalities. Siemens Energy celebrates character - no matter what ethnic background, gender, age, religion, identity, or disability. We energize society. All of society.

Jobs & Careers: https://www.siemens-energy.com/global/en/company/jobs.html

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