Arco Ombudsman Advisor

Role purpose. It will be responsible for receiving and issuing legal opinions, as well as providing timely advice to executives on different legal issues, through the service channels via email, EUC and Pool OMB line.

Activities:

• Analysis of documentation for the liquidation of deposit products and consumer loans with a balance in favor due to the death of the owner.
• Management for the delivery in branch of car bills.
• Analysis of documentation for the opening of accounts of individuals and legal entities, (signatures upon request, executors, minors, etc.).
• Advice on official identifications.
• Review of succession trials, guardianship and custody, interdiction, declarations of absence and/or presumption of death.
• Legal interpretation of the resolution of notarial and consular powers.
• Advice on credit titles such as essential elements of checks, cancellation and suspension, endorsements, protests, submission deadlines, etc.
• Advice on commercial companies and on the faculties of persons related to accounts of Legal Entities. (RBB only)
• Interpretation of restrictions at the request of authorities (class 1 type 8).
• Advice on embargoes via official letter or proceedings against HSBC assets.
• Advice on the reception of letters from authorities.
• Legal cases and doubts that are related to the daily operation in the branch.
• Achieve the settlement of products with a balance in favor of deceased customers at the request of the claimants.
• Advice for the correct operation of credit titles.
• Advice on documentation received by authorities
• Comply with the regulations and provisions of the HBMX documentation and global standards.
• Deal with special cases of deceased clients
• Legal advice on credit titles
• Review of legal processes before authorities such as; succession trials, interdiction trials, presumption of death, guardianship and custody, voluntary jurisdictions, and analysis of testimonial deeds before a notary public.
• Be the effective link and manager of improvements between internal areas and the Branch Network.
• Identify areas of opportunity in the process and trigger the search for solutions, as well as escalate said situations in order to make it more effective.
• Vision of working together and interest in helping others.
• Attend and follow up on the requirements of the executives based on the guarantee times established for the process.
• Clarify specifications or legal language to WPB employees.
• Deal with complex cases and create synergy with the necessary stakeholders for their correct resolution

Requirements

Requirements :

• Law Degree (Graduated or in the process of obtaining a degree)
• Demonstrable experience of at least 1 year as a legal adviser or similar.
• Desirable master's degree in law or business administration.
• Basic/Intermediate English
• Proactivity.
• Initiative.
• Creativity.
• Teamwork.
• I work under pressure.
• Ease of Word.
• Easy to relate to people.
• Capacity for analysis and synthesis.
• Attached to rules and procedures.
• Management of institutional parcels and Microsoft Office mainly Power Point and excel.
• Mastery of the Communication process (transmitting knowledge), as well as the Institution's Management Tools and Information.
• Organized and methodical.
• Teamwork manager and synergy generator with the various channels and segments.
• Handling upset customers
• Communication and negotiation skills
• High analysis capacity
• Customer service approach
• Ability to detect business opportunities and process improvement.
• Interpretation of statistics, meters and indicators

At HSBC we expect our people to treat each other with dignity and respect, creating an inclusive culture that promotes equal opportunities. Our values define who we are as an organization and what sets us apart, we value difference, we move forward together, we take responsibility for our actions, we use good judgment, we do the right thing and we make things happen.

At HSBC we are oriented to guarantee gender equality and constant training for our employees as well as the protection of their labor and social rights