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Hace 6 días
Technical Sales Support
$37,000 - $40,000 Mensual
WOLONG ELECTRIC INDUSTRIAL MOTORS S DE RL DE CV en
Sobre el empleo
Categoría: Atención a clientes - Call Center
Subcategoría: Post venta
Educación mínima requerida: Universitario titulado
Detalles
Contratación:
PermanenteHorario:
Tiempo completoEspacio de trabajo:
PresencialBeneficios
- Prestaciones superiores a las de la ley
- Fondo de ahorro
- Vales de despensa
Descripción
The sales support is responsible to execute pre-sales and post-sales processes for Wolong Electric located at Monterrey México.
Essential Responsibilities:
• Able to perform in fast paced customer centric environment.
• Ability to resolve multiple inquiries from our customers and distributors thru different channels (Telephones, Chats, Cases, E-mails)
• Provide high-quality customer service, addressing multiple inquiries from customers and distributors through various channels (phone, chat, email, case system).
• Accurately enter purchase orders, verifying customer documentation and processing orders in the ERP system.
• Elaborate commercial proposals and quotations documents, aligned with our technical and pricing guidelines
• Engage our technical experts to response complex RFQs/RFPs on a timely manner
• Monitor manufacturing plans to ensure alignment with customer requirements and delivery timelines.
• Prepare and maintain shipping schedules, coordinating with internal teams and logistics to meet deadlines.
• Support order management activities; accurately input orders from internal or external customers
• Effectively retrieve, open, validate customer POs prior to inputting in our ERP platform
• Coordinate and engage internal areas and logistics teams to achieve customer deadlines
• Navigate effectively within multiple tools, systems and internal processes to deliver accurate and timely deliverables, release orders and resolve customer's inquiries
• Other tasks assigned by Manager or applicable leadership
Qualifications/Requirements:
• University degree or Minimum of 2 years in a similar position with experience engaging with internal and external customers
• Fluent in English both verbal and written
• Industrial/ISC knowledge, sales support or customer service
• High degree of comfort working with technology and systems of record
• Team-player
• Unquestioned Integrity
• Confidence
• Independence
• Ability to work unsupervised
• Strong attention to detail
Technical qualifications:
• Prior experience in sales, commercial finance, contract negotiation and execution are
preferred
Desired Characteristics / Other qualifications:
• Technical aptitude to interpret specifications for projects
• Knowledge of legal aspects and implications of contracts, terms and conditions
• Industry knowledge / competitive landscape understanding at a transaction level
• Technical knowledge of Motor business
• Strong interpersonal skills
• Resourcefulness – ability to utilize internal/external resources and networks to identify solutions
• Ability to connect and engage with all levels in the business and appropriately flex communication style to suit these varying audiences
• Ability to work well individually and part of a team to meet tight deadlines and handle multiple projects/tasks
• Self-motivation and commitment to achieve objectives
Benefits:
• 30 Days of Chritsmas Bonus
• 16 Vacation Days
• 60% Vacations Premium
• 6 Floating Days per year
• 13% of Saving Found (caped by low)
• 10% of Meal cupons (caped per month)
• Pension Plan (voluntary)
• Major Medical Insurance
• Life Insurance
Recuerda que ningún reclutador puede pedirte dinero a cambio de una entrevista o un puesto. Asimismo, evita realizar pagos o compartir información financiera con las empresas.
ID: 20525579