Esta es una vacante externa, deberás completar el proceso en el sitio de la empresa.
Descripción
We are currently looking for a Network Support Engineer to join our dynamic team. In this role, you will play a vital part in supporting and maintaining our network infrastructure, ensuring its stability and performance. If you are passionate about network engineering and possess strong network skills, we welcome you to contribute to our innovative projects and drive our network support initiatives forward.
#LI-DNI
Responsibilities
Provide support to customers using Cloud Platform products, solutions and APIs including Google Compute Engine and related services
Provide technical assistance and support as part of a global 24x5-support organization
Work closely with Engineers and Product Managers to improve the product and make our customers successful
Change requests and incident ticket handling for the remaining Infrastructure Teams - Incident Management, Problem Management and Change Management
Provide technical and developer support to customers using Cloud Platform products, solutions and APIs
Follow notification and escalation procedures
Follow standards for communications with business involving operational issues
Requirements
AT least 3 years' experience fully as Networking Engineer or a combination of Networking and Sysadmin
Strong knowledge of Linux/UNIX and Windows Server
Strong knowledge of web and mail protocols (HTTP, TLS, SMTP, etc)
Experience with layer-2, layer-3, and/or layer-4 network protocols and technologies, TCP, UDP, HTTP/HTTPS, REST, SOAP, NFSv4.x, SMB
Experience with routing protocols like (OSPF, BGP, EIGRP, VRRP, IP, HSRP, MPLS, BGP for dual ISP, etc. protocols) and set up load balancing
Strong understanding of network security practices and tools (firewall policies, rules, best practices, VPN, IPSEC, GETVPN)
Experience with Scripting (Shell, bash or Python)
Experience withVMs(Google Compute Engine, VMware, Amazon EC2, etc.)
Strong understanding of administration (user accounts, permission models, access control)
Familiarity with common Linux troubleshooting tools (vmstat,iostat, lsof,strace)
Expected to be able to design, deploy, follow, explain and enhance defined ITIL/ITSM processes in his team as well as linked teams. Knowledge of Software development processes and methodologies
Familiarity with SQL
Familiarity with cloud computing
Strong business ownership and customer focus
Basic experience with Python
We offer
Career plan and real growth opportunities
Unlimited access to LinkedIn learning solutions
International Mobility Plan within 25 countries
Constant training, mentoring, online corporate courses, eLearning and more
English classes with a certified teacher
Support for employee's initiatives (Algorithms club, toastmasters, agile club and more)
Enjoyable working environment (Gaming room, napping area, amenities, events, sport teams and more)
Flexible work schedule and dress code
Collaborate in a multicultural environment and share best practices from around the globe
Hired directly by EPAM & 100% under payroll
Law benefits (IMSS, INFONAVIT, 25% vacation bonus)
Major medical expenses insurance: Life, Major medical expenses with dental & visual coverage (for the employee and direct family members)
13 % employee savings fund, capped to the law limit
Grocery coupons
30 days December bonus
Employee Stock Purchase Plan
12 vacations days plus 4 floating days
Official Mexican holidays, plus 5 extra holidays (Maundry Thursday and Friday, November 2nd, December 24th & 31st)
Relocation bonus: transportation, 2 weeks of accommodation for you and your family and more
EPAM is a leading global provider of digital platform engineering and development services. We are committed to having a positive impact on our customers, our employees, and our communities. We embrace a dynamic and inclusive culture. Here you will collaborate with multi-national teams, contribute to a myriad of innovative projects that deliver the most creative and cutting-edge solutions, and have an opportunity to continuously learn and grow. No matter where you are located, you will join a dedicated, creative, and diverse community that will help you discover your fullest potential.
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