About the Role  

you will: 

• Build, support, and drive the expansion of the Customer Trust program for Premier Customers and top-tier legal firm clients.
• Proactively reach out to customers and make key security information available directly to Premier and top-tier customers.
• Provide support, guidance, and leadership for the execution of work related to engagements with Premier Customers.
• Act as an initial point of escalation for top customers.
• Collaborate with domain experts, peers and partners; and business or technology leaders across the Thomson Reuters enterprise.
• Track, verify, and collect data for reporting and metrics purposes.
• Report back to the business on the current state and identify control gaps impacting relationships with clients.
• Review and approve responses completed by others to ensure quality and continuity of responses going to Premier Customers.
• Provide key leadership for the execution of customer security audits to support customer requests and remediation of open customer findings.
• Report on status of initiatives to all levels in the organization.
• Participate as a member of the Information Customer Trust tier 2 team, mentor junior team members, and serve as a point of escalation.
• Contribute to and achieve business and departmental goals and objectives.
• Deliver processes and services consistently and accurately.

About You

You're a fit for the role if your background includes:

• Bachelor's degree in STEM related area
• Holds or is able to attain industry-related certifications such as: GSEC, CISSP, CISA, CISM, ITIL
• Broad understanding of Information Security concepts both technical and compliance.
• Ability to identify security and business risks effectively to lead customer engagements.
• Excellent customer management skills and experience engaging with customers on security compliance topics and serving to meet customer objectives.
• Possess' strong verbal & written communication skills.
• Ability to articulate security topics with expertise and poise to both technical and non-technical audiences.
• Able to effectively interact with both technical and business stakeholders.
• Able to work effectively at all levels of an organization with the ability to communicate design rationale and influence others to move toward consensus.
• Strong critical thinking and group facilitation skills.
• Works with urgency and keen awareness of customer needs.
• Working knowledge of one or more of the following NIST, SOC2, ISO 27000, FISMA, IT UCF, risk assessment methodologies, Shared Assessments, CMMI, ITIL practices, and GRC.
• Experience working in a customer facing role that is focused on security.
• Some experience with developing security standards and educational training.
• Experience in working in security consulting.