Are you passionate about the chance to bring your experience to a world-class company that is market-leading for both content and technology? If yes, we are looking for you!
Join our team! We are looking for a highly skilled and experienced Sr. Chatbot Engineer to join our team. The ideal candidate will have a strong background in chatbot development, Conversational AI, API integration, and user interface enhancement. This role requires a combination of technical expertise, leadership skills, and a passion for creating advanced chatbot solutions.
About the Role
In this opportunity as a Sr. Chatbot Engineer, you will be responsible to:
Designs, develops and tests conversational chatbot for enhancements and new products
Writes code according to coding specifications established for software solutions.
Delivers software features with exceptional quality, meeting designated release plans and delivery commitments.
Develops software solutions by studying information needs, conferring with users, studying systems flow, data usage, and work processes; investigating problem areas; and following the software development lifecycle.
Prepares and installs solutions by determining and designing system specifications, standards, and programming.
Determines operational feasibility by evaluating analysis, problem definition, requirements, solution development, and proposed solutions.
Documents and demonstrates solutions by developing documentation, flowcharts, layouts, diagrams, charts, code comments, and clear code.
Improves operations by conducting systems analysis and recommending changes in policies and procedures.
Updates job knowledge by studying state-of-the-art development tools, programming techniques, and computing equipment, and by participating in educational opportunities, reading professional publications, maintaining personal networks, and participating in professional organizations.
Protects operations by keeping information confidential.
Provides information by collecting, analyzing, and summarizing development and service issues.
Accomplishes engineering and organization mission by completing related results as needed.
Collaborates with other designers and engineers
Breaks down customer requirements/problems into for the team.
Ability to clearly communicate technical concepts to stakeholders
May support and develop software engineers by providing advice, mentoring, training, coaching, and educational opportunities.
Provides subject matter expertise across sub-units
Great team player and able to work efficiently with minimal supervision
Collaborates with other designers and engineers
About You
You're a fit for the role if your background includes:
Minimum 5 years of professional experience in development of software applications
Minimum of 3 Years of college education in the area of Computer science
Minimum 3 years of experience in chatbot design and development using platforms like Kore ai or any custom built chatbot platform.
Strong proficiency in integrating chatbots with APIs for efficient data exchange between chatbot and backend systems.
Experience with natural language processing (NLP) and implementing large language models to improve chatbot responses.
Proficiency in frontend technologies like React, NodeJS for managing and enhancing chatbot user interfaces.
Demonstrated ability to test and ensure chatbot functionality, accessibility, and compatibility across different browsers and devices.
Strong knowledge of microservices architecture and RESTful API design.
Managing code and changes in a team environment to include experience with source control utilities, such as Git, Node + npm
Ability to write clean, readable code that is easy to understand and maintain.
Experience in leading and collaborating within geographically and culturally diverse Agile scrum teams.
Strong attention to detail and the ability to prioritize work effectively and independently.
Prompt engineering skills for optimizing chatbot interactions and responses.
Experience with data analysis, including the ability to analyze chatbot data to optimize performance based on user feedback and conversation history.
Hands-on with additional chatbot platforms and frameworks, such as Dialogflow or Microsoft Bot Framework.
Multi-stack development covering front-end/server-side development technology stacks
Web development experience: Java, Python and other core languages across the web technology industry
Experience in designing conversational flows and user interactions for chatbots.
Cloud technology experience (e.g. AWS, Azure), or Docker is an advantage.
Proven track record of mentoring junior developers and providing technical guidance in chatbot development.
To apply, please upload your updated resume in English.
Location: CDMX
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