Requirements:

Monitoring of Windows and Linux OS environments

Basic SAP system monitoring and alert interpretation

Familiarity with ServiceNow for ticket documentation

Understanding of job scheduling tools (e.g., Redwood, Control-M, cron)

Basic troubleshooting using predefined run books

Experience with monitoring tools (e.g., Nagios, Zabbix, SolarWinds)

High sense of urgency and proactiveness

Strong teamwork and collaboration

Good English communication skills

Customer care orientation

Attention to detail and responsibility in task execution

Nice to Have:

Basic scripting (PowerShell, Bash) for log and alert checks

Exposure to cloud monitoring (e.g., AWS CloudWatch, Azure Monitor)

Knowledge of ITSM processes and incident management

Familiarity with application logs and performance metrics

Responsabilities:

24x7 monitoring of infrastructure, applications and scheduled jobs

Detect and triage alerts; initiate runbook-based actions

Document and update incidents accurately in ServiceNow

Escalate issues following incident handling procedures

Collaborate with peers and communicate effectively with support teams

English level: developing advanced 80-95%

Location: Mexico (remote)