TECHNICAL SUPPORT SPECIALIST

REQUIRED SKILLS / EXPERIENCE:

• English level: B2 (spoken and written) — this is essential.

• Technical studies in Electrical Engineering, Electronics, IT Systems, or related fields.

• Experience in diagnosing and resolving technical issues.

• Multichannel technical support (comfortable handling video calls and phone support).

• Familiarity with CRM platforms (Salesforce, Zendesk, etc.).

• Basic knowledge of electrical and/or electronic systems.

Work Modality:

• Hybrid. Initial training will be conducted on-site.

After the training period, the role will be partially remote.

• The candidate must be flexible to visit clients within Mexico City as needed.

• Full-time position (8 hours/day). Work schedule to be determined upon hiring.

• Initial 6-month contract, with the possibility of renewal based on mutual satisfaction.

• Salary: $20,000–$30,000 MXN/month + legal benefits.

KEY RESPONSIBILITIES:

• Provide bilingual (Spanish and English) technical support via phone, email, and video call.

• Troubleshoot and resolve issues reported by users.

• Properly document each interaction in the CRM system.

• Guide users through technical solutions and product usage.

• Escalate complex issues to the appropriate internal teams.

• Collaborate with other departments to improve the customer support process.