With this opportunity as an SAP Sales Reporting- Service Management, Analyst, you will:
Deliver reliable infrastructure and application operations according to business expectations across the application portfolio.
SAP Business Warehouse
Deliver SAP WRP and S4 service lifecycle management focusing in day-to-day operation and service improvement, by ensuring reliability and availability.
Collaborate with different partners and teams to implement IT standards (operational, compliance, etc) for SAP systems.
Monitor, support and improve services according to incident, change and problem management for daily operations according to IT TR and SAP standards.
Internal cross functional collaboration for SAP transformation, through continuous process improvement and advisory on high value propositions considering best practices.
Active collaboration in SAP migration to S4, also considering integration for systems related to architecture for modules/technical accordingly.
Partner with application development teams to deliver operational readiness for new applications and features.
Collaborate with stakeholders such as business teams, product owners, and project management in defining roadmaps for applications and processes.
Drive continual service improvement and innovation in productivity, software quality, and reliability, including meeting/exceeding SLAs.
Thorough understanding of ITIL processes related to incident management, problem management, application life cycle management, operational health management.
Responsible for monitoring and analyzing business operational and technical key metrics.
Effectively articulate complex problems, concepts, and solutions to varied audiences.
Contribute to the strategy of the department and drive implementation of department goals that support the company's core values.
Participate in complex initiatives such as large-scale upgrades.
Partner with security, data center, and service governance teams to deliver compliance with internal and external standards, expectations, and certifications.
Ensure documentation, processes, and procedures are updated regularly.
Participate in a continuous learning culture and a curiosity about emerging technologies.
About You
You're a fit for the role if your background includes:
Bachelor's degree or equivalent required; Computer Science or related technical degree preferred.
Fluent English is a must.
2+ years of experience in SAP Business Warehouse
Broad understanding of the technologies used to build and operate distributed application systems including experience managing data center systems/infrastructure.
Proven track record of success participating in projects and initiatives even with ambiguous details provided.
Strong customer service, problem-solving, organizational, and conflict management skills.
Strong IT Service Management and standards experience.
Hands-on experience with programming and scripting languages.
Comfortable in a fast-paced environment and motivated by complex technical and business challenges.
ITIL knowledge.
Recuerda que ningún reclutador puede pedirte dinero a cambio de una entrevista o un puesto. Asimismo, evita realizar pagos o compartir información financiera con las empresas.