Hace 1 mes
CBS HR Services Analyst | Temporal | Portugués
Si el reclutador te contacta podrás conocer el sueldo
Colgate-Palmolive, S.A. de C.V. en
Sobre el empleo
Categoría: Recursos humanos
Subcategoría: Servicios generales
Educación mínima requerida: Universitario titulado
Detalles
Contratación:
TemporalHorario:
Tiempo completoEspacio de trabajo:
HíbridoBeneficios
- Prestaciones superiores a las de la ley
- Fondo de ahorro
- Plan de carrera y crecimiento
Descripción
Position Purpose:
This position is the first point of contact for employees and managers on all questions related to HR
policies and programs. This position will focus on efficiently resolving questions while providing
exceptional customer service.
Let's talk about main responsibilities:
- Provide courteous and efficient customer service through phone calls, chat messages and online request forms
- Answer questions on Colgate's HR policies, programs and systems in a professional and efficient manner
- Ensure compliance with relevant data privacy and data protection policies and regulations
- Document all relevant notes on inquiries and resolution actions in case management system
- Review all relevant documentation and articles available in knowledge management system to provide thorough and accurate answers
- Research and follow up on open items as necessary to resolve customer questions
- Escalate requests appropriately where guidance or further clarification of policies and procedures is required
- Propose updates to content in the Knowledge Management system to help with future inquiry resolution
What you need for this position:
- Bachelor's Degree preferred
- 1 year of experience in HR, customer service or related fields
- Data entry experience (preferred)
- Experience with HR and/or shared services technology functionality (e.g., case management, knowledge management, ESS/MSS, etc.) (preferred)
- English Advanced Level
- Intermediate Portuguese Level
Recuerda que ningún reclutador puede pedirte dinero a cambio de una entrevista o un puesto. Asimismo, evita realizar pagos o compartir información financiera con las empresas.
ID: 18949584
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