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Hace 7 días
Head of customer service Latam
$90,000 - $100,000 Mensual
Sobre el empleo
Detalles
Contratación:
PermanenteHorario:
Tiempo completoEspacio de trabajo:
PresencialBeneficios
- Prestaciones superiores a las de la ley
- Plan de carrera y crecimiento
Descripción
Head of customer service LATAM
Overall Job Description
Client Services is responsible for providing the highest level of quality client interaction and ensuring excellent internal and external communication to support the client's daily requirements, including management of order processing, facilitating material procurement and inventory management, coordination of production scheduling, invoicing, and issue resolution. This high energy leader will be a key driver in the development and implementation of new order processing and client service systems while supporting multiple business lines with unique internal and external business requirements. This role requires detailed coordination and communication with Operations, Sales, Sales Support and management, as well as an understanding of the business financials.
Education & Experience
- University or college degree focused on Sales, Engineering, Manufacturing or Commercial topics
- 5+ years of experience in Client/Customer Service or Sales with direct client contact
- 5+ years of experience in building and/or managing team(s)
- Proven experience in relationship building with customers at the senior management level
- General knowledge of ERP (Enterprise Resource Planning) system functions related to order processing, inventory management, delivery status, reporting, billing & invoicing
- Understanding of incoterms
- Effective oral and written command of English
Primary Responsibilities
- Work closely with Operations, Quality, Sales, Finance, Product Management and Supply Chain to ensure seamless and timely product delivery.
- Creates and monitors metrics to ensure client satisfaction and strong team performance. Prepare daily, weekly, and monthly reports (as needed) for management teams.
- Build a team of high performance Client Service experts with a focus on understanding client needs, developing strong client relationships, managing expectations and coordinating product availability and delivery in a fast-paced environment.
- Set and ensure achievement of the objectives for the Client Services department and for individual team members on an annual basis to obtain optimum efficiency and performance.
- Provide first-level client support for incident reporting and management within Client Services.
- Effectively and responsibly manage the financial and resource budget for the department.
ID: 19222098
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