Summary

Supports the training department from an agent level position, by performing work educating, testing, and coaching new hires to a specified account using curriculum and materials specialized to a particular account.

Key responsibilities

• Conducts new hire training in a classroom or virtual setting, continuous education or up-training sessions.
• Attends training/QA calibration meetings.
• Trains no more than 40% in a calendar year and completes monthly phone time requirements as established by the regional training leader.
• Continues supporting Operations from the agent position when no classes available to lead. Reports to operations team manager when in class or taking calls and dotted line to learning delivery when in class.
• Assists training and other functional departments with any other necessary functions. Perform other duties as assigned by management.

Education

High School Degree, GED or other equivalent education.

Requirements

•6+ months of training/teaching experience preferred.

•Hybrid position, candidates must be located in GDL.

•Advanced English level (B2-C1 in CEFR) excellent communication and organization skills.

•Ability to effectively organize work and priorities against deadlines.

•Adaptability to work in a fast-paced work environment. 

Capable to work at home and on-site.