?? Key Responsibilities

- Design and deliver tailored training programs for Help Desk staff that align with the company's goals and operational needs

- Monitor and evaluate training effectiveness, measuring ROI and continuously improving content and delivery

- Support onboarding and provide ongoing training to ensure new hires are effectively integrated and up to speed

?? Key Skills and Qualifications

- 3–5+ years of experience in Training and Development, ideally within a Help Desk or technical support environment

- Excellent English communication skills, both written and verbal, to effectively interact across departments and regions

- Strong facilitation and presentation skills, capable of delivering engaging and results-driven training sessions.