As a Exp Cust Exp Professional here at Honeywell, you will design and deliver training programs to enhance employee capabilities, drive customer experiences, and align with strategic goals. You will report directly to our Sr Cust Exp Supervisor and you'll work out of our Mexico location on a Hybrid work schedule.

Description for Internal Candidates

Responsible for acting as a key contact to deliver consistent, high quality, complete world class customer service in support of our customers' needs. Excellent communication is required as well as a broadly thinking team player. He/she will be able to work efficiently in a high-pressure environment and remain calm in any circumstances. The position requires a solid understanding of business needs.

Be part of the team that is solving complex problems for the customer. Comply with business processes and controls to deliver ‘best in class' customer service and order management fulfilment.

Responsibilities for Internal Candidates

· Successful and timely booking and lifecycle handling of all product orders

· Support local office support with all required administration activities

· Work within guidelines of Global policies and processes

· Serve as the primary customer contact for your assigned portfolio of accounts and ensure all customer needs and expectations are met.

· You will communicate with other departments such as Technical Support, Logistics, Manufacturing, Regional Sales Managers, Product Managers, etc., to resolve customer issues.

· You will support ordering processing including order entry, expediting orders, change orders, returns, monitoring order status and resolving discrepancies

Qualifications for Internal Candidates

· Preferred minimum of 2 years' experience in a Customer Services environment, preferably with contract administration expertise

· Bachelor's Degree

· Advanced English level

· Experience working in a multi discipline team

· Experience with SAP or other ERP systems is preferred.

· Passionate about customer service, with a professional, assured telephone manner and a confident personality

· Self-motivated with excellent communication skills