Samsung, leading international company, recognized as a leader in the technology industry, is hiring a supervisor specializing in systemic implementations. The supervisor will contribute to continuous improvement and process optimization within the logistics department, achieving the company's objectives.

Activities and Responsibilities:

• Generate and monitor improvement activities
• Map and modify warehouse and transportation processes
• Seek systemic improvements
• Train and evaluate operational staff
• Monitor incidents by customer delivery stage
• Incident resolution with related parties (Call Center, OBL)
• Complete stage tracking (Return, GR, Inspection)
• Carrier platform audit (First Leg, Last Mile)
• VOC collection by customer
• Acquisition of new carriers, assistance with bidding and contracts
• Process Mapping and Analysis: Design/redesign of processes for O2O logistics operations, encompassing customer satisfaction, collaboration with sales, marketing, and customer service teams to deliver the best customer experience, including the proper configuration of logistics operational capacity, achieving service levels, customer communication, and order tracking.
• Development of guidelines and templates to support the planning, execution, and monitoring of warehouse and transportation operations.

It is necessary to have the following guidelines

• Advanced Excel
• Advanced English - Fluent conversational
• Availability to travel to Cuautitlán Izcalli and Polanco
• Experience in e-commerce operation, covering logistic network desing, transportation (first, mid, las mile), carrier estrategy and operation performance management.