Looking for a challenging and inspiring work environment where you can make a difference? At Zurich millions of individuals and businesses place their trust in our products and services every day. Our 53,000 employees worldwide form the basis of our success, enabling, businesses and communities to face a world of risk with confidence. Imagine if you could help people do this all over the world. You'd give them confidence and reassurance by protecting what they love most. It's a big challenge, but you will be supported by a world-class team who believe in helping you to reach your full potential and deliver on our promises.

IT HELPDESK JR

• Manage intake queue to process onboarding and/or access requests for stakeholders across the organization
• Work with IT and respective business units to understand/clarify requests when needed
• Follow SOPs to submit access requests into existing systems
• Perform basic troubleshooting and coordinate with appropriate departments to resolve any issues related to transaction processing
• Ensure accurate and timely completion of processes to align with SLAs
• Manage & prioritize multiple requests in various states of completion
• Familiar with M365 products (specifically Outlook, Teams, SharePoint)
• Advanced English (written and spoken) – US team interaction.

We offer:

• Attractive compensation scheme.
• Food vouchers
• Restaurant vouchers
• Benefits above the law.
• Flexible work scheme
• Life insurance
• Major medical expenses insurance
• Work modality: HYBRID AT TOREO OFFICES, MEXICO CITY

At Zurich we are an equal opportunity employer. We attract and retain the best qualified individuals available, without regard to race/ethnicity, religion, gender, sexual orientation, age, or disability

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