About the job Customer Success Coordinator

Job Title: Customer Success Coordinator
Location: Remote (PST Timezone)

Work Schedule: Monday - Friday, 8AM to 5PM PST

Job Description:

Join our early-stage Fintech startup, revolutionizing fuel management for logistics companies. As a Customer Success Coordinator, you'll play a pivotal role in ensuring our clients maximize the benefits of our company, our innovative fuel payment solution.

Responsibilities:

1. Onboard New Customers:
   • Guide clients through the setup process, ensuring smooth account activation.
   • Provide basic technology support to ensure seamless app usage.
2. Drive Adoption:
   • Collaborate with fleet owners, managers, and drivers to promote adoption of PistonPay.
   • Facilitate training sessions to educate users on the benefits and usage of the app.
3. Customer Support:
   • Serve as the first point of contact for customer queries and issues.
   • Coordinate with relevant teams to resolve customer concerns promptly and effectively.

Requirements:

• Strong communication and interpersonal skills.
• Ability to multitask and prioritize tasks effectively.
• Proactive problem-solving skills and a customer-centric approach.
• Familiarity with Salesforce, Zendesk, Google Sheets, Slack, and Openphone.

Nice-to-Haves:

• Experience in the logistics or fintech industry.
• Previous experience in similar customer-facing roles is preferred.
• Familiarity with CRM software and support ticketing systems.
• Proficiency in Excel/Google Sheets for data management and analysis.