At Lilly, we unite caring with discovery to make life better for people around the world. We are a global healthcare leader headquartered in Indianapolis, Indiana. Our employees around the world work to discover and bring life-changing medicines to those who need them, improve the understanding and management of disease, and give back to our communities through philanthropy and volunteerism. We give our best effort to our work, and we put people first. We're looking for people who are determined to make life better for people around the world.

About Us:

Here at Lilly, we are focused on our common purpose to make life better for people around the world. Team Lilly keeps us focused on our common purpose, while defining the culture of our organization, the experiences we create and the way we work together to deliver results. Whether here in Mexico, one of the most important regions in LATAM hub, or our corporate headquarters in Indianapolis, each team member plays a critical role in ensuring we deliver on that purpose

Mexico's Global Business Solutions (GBS) was established in 2012 to provide shared financial services in the areas of: Order to Cash, Purchase to Pay and General Accounting. The organization has to offer a valuable experience to our business partners in LATAM.

At GBS, it's not just about what we do today, but how we can , innovate and accelerate for present and future operations.

Above all, it's about being part of an open, welcoming, and inclusive culture, one that is further enhanced by the dedication of our committees - Employee Engagement, Embracing Growth, Diversity - Equity- Inclusion and Business Experience.

The Lilly Mexico - GBS team is an exciting and fulfilling place, where we work hard to change lives for patients while supporting and encouraging each other to be and bring our best. Lilly is a place you can grow and lead, innovate, connect with coworkers who care about you and find meaning in the work you do. Join us.

Key Responsibilities for iNext Customer Service Trainee

The role of an iNext Customer Service Trainee is to support the efficiency, accuracy & compliance of the employee expense process across the Latin American affiliates.

• Support employee expense & credit card related queries, both from a policy & system perspective
• Develop knowledge of technical and business knowledge of Concur expenses system.
• Support resolution of Tier 1 iNext & Credit Card queries from employees
• Support Credit Card administration activities
• Support the overall iNext team by demonstrating flexibility in providing cover for team members

Personal Attributes (Additional skills/preferences)

• Ability to utilize analytical skills, with attention to detail
• Ability to prioritize and complete key tasks and deliverables whilst demonstrating accountability
• Ability to respond flexibly and empathetically to customer needs, managing their expectations effectively
• Ability to work in global team environment

Systems

• Desirable experience with Employee Expense systems & SAP Finance Modules
• MS Excel, Word and PowerPoint

Qualifications

• Undergoing Administrative / Accounting / Finance degree
• Working knowledge in English (required) and/or Portuguese language (desired)

The GBS focuses on the following foundational pillars across the full organisation to ensure a solid and consistent approach to running our business:

Compliance

• Demonstrate a strong compliance oriented mindset & help to build a strong compliance culture
• Familiarise with all applicable financial policies, process documentation & training materials to ensure you operate in a fully compliant manner
• Support affiliates on local tax authority or regulatory expense audits

People

• Actively work with the core team members, internal customers/business partners, to build effective working relationships

Customer

• Demonstrate excellence in all interactions with our GBS internal customers & business partners
• Focus on measuring & improving our internal customer's experience with the GBS

Continuous Improvement

• Demonstrate a strong Continuous Improvement oriented approach & help to build a strong Continuous Improvement culture
• Actively work with the core team members & global/regional iNext team to drive improvements for processes

Eli Lilly and Company, Lilly USA, LLC and our wholly owned subsidiaries (collectively "Lilly") are committed to help individuals with disabilities to participate in the workforce and ensure equal opportunity to compete for jobs. If you require an accommodation to submit a resume for positions at Lilly, please email Lilly Human Resources ( Lilly_Recruiting_Compliance@lists.lilly.com ) for further assistance. Please note This email address is intended for use only to request an accommodation as part of the application process. Any other correspondence will not receive a response.

Lilly does not discriminate on the basis of age, race, color, religion, gender, sexual orientation, gender identity, gender expression, national origin, protected veteran status, disability or any other legally protected status.

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