Career Area:
Human Resources

Job Description:

Your Work Shapes the World at Caterpillar Inc.

When you join Caterpillar, you're joining a global team who cares not just about the work we do - but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here - we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

Human Resources Operations Specialist - Nuevo Laredo

Role Definition
Provides customer support, resolving customer requests and consultation on enquiries related to HR administrative processes and procedures.

Responsibilities:

• Contributes to operational excellence in HR by efficiently and accurately executing processes related to employment compliance, labor relations, payroll, absence management, time tracking, benefits administration, and employee data management.
• Provides an excellent service experience when executing employee-facing processes.
• Develops expertise across HR operational process areas and supports the identification, assessment, and implementation of continuous improvement opportunities.
• Supports the maintenance of an HR Operations knowledge database and the gathering and reporting of HR operational metrics.

Requirements:

• Bachelor 's Degree
• 4 - 5 years of experience in Human Resources areas
• Advanced English

Skill Descriptors:

• The most important skill for candidates is the fact that he/she needs to be a person who enjoy connecting with people, talking and listen to them, focus on solving problems and to can empathize with their needs and be really willing to help.
• Business Process Improvement: Knowledge of business process improvement best practices and ability to use methods for identifying, evaluating, introducing, and implementing more efficient approaches to performing business related activities.
• Level Working Knowledge:
  • Gathers data for use in the analysis of business processes.
  • Illustrates problems, opportunities, and methods for improving existing business processes.
  • Suggests ways to reduce variation and/or waste in processes.
  • Helps evaluate what factors should be addressed in the change program.
  • Participates in requirements analysis for process changes.
• Information Capture: Knowledge of the methods, channels and processes to obtain needed information; ability to identify, capture and document relevant business information in an auditable, organized, understandable and easily retrievable manner.
• Level Working Knowledge:
  • Follows defined procedures to document all routine information.
  • Identifies relevant established standards, policies and practices.
  • Fulfills routine information capture needs in own area.
  • Uses automated tools to capture, organize and archive relevant information.
  • Cites examples of different types of relevant information that need to be captured.
• Service Excellence: Knowledge of customer service concepts and techniques; ability to meet or exceed customer needs and expectations and provide excellent service in a direct or indirect manner.
• Level Working Knowledge:
  • Provides a quality of service that customers describe as excellent.
  • Resolves common customer problems.
  • Responds to unexpected customer requests with a sense of urgency and positive action.
  • Provides direct service to internal or external customers.
  • Documents customer complaints in a timely manner.
• Decision Making and Critical Thinking: Knowledge of the decision-making process and associated tools and techniques; ability to accurately analyze situations and reach productive decisions based on informed judgment.
• Level Working Knowledge:
  • Applies an assigned technique for critical thinking in a decision-making process.
  • Identifies, obtains, and organizes relevant data and ideas.
  • Participates in documenting data, ideas, players, stakeholders, and processes.
  • Recognizes, clarifies, and prioritizes concerns.
  • Assists in assessing risks, benefits and consideration of alternatives.
• Employee Relations: Knowledge of the rights and obligations in the employee relations; ability to adhere to legal requirements when handling employee negotiations.
• Level Working Knowledge:
  • Assists employees with personal or professional problems.
  • Conducts employee satisfaction surveys and documents interviewees' concerns and issues.
  • Explains organizational policies, procedures and processes for dealing with employee relations issues.
  • Addresses routine problems or disciplinary issues related to employee relations, such as grievances.
  • Interprets and communicates employee relations policies and procedures at the local level.
• HR: Policies, Standards and Procedures: Knowledge of human resource function; ability to uphold the organization's and industry's standards, procedures and policies regarding human resources management.
• Level Working Knowledge:
  • Analyzes policy and standards documentation and ensures organizational compliance.
  • Maintains a specific set of standards and associated HR procedures.
  • Communicates and refers potential exceptions upward for review and approval.
  • Assists in the development and implementation of specific procedures.
  • Provides feedback for the improvement of HR procedures.
• Human Resources Consulting: Knowledge of HR approaches, tools and techniques; ability to inform, guide and advise managers in HR-related initiatives.
• Level Working Knowledge:
  • Utilizes a specific management consulting process.
  • Applies a specific HR consulting model in an engagement.
  • Provides line management with written reports proposing options and courses of action for HR issues.
  • Interprets various sets of HR data in coming to conclusions and proposing actions.
  • Facilitates meetings for gathering HR data, implementing HR strategies and resolving HR problems.
• Human Resources Operations: Knowledge of human resources (HR) policies, operational processes and considerations; ability to implement HR related tasks, processes, and projects to ensure that day-to-day operations run smoothly.
• Level Working Knowledge:
  • Implements a specific aspect of day-to-day HR operations according to HR strategies.
  • Assists training sessions related to HR processes and systems.
  • Documents routine work flow, resource requirements, dependencies and criticalities.
  • Records all HR data and transactions in Human Resources Information Systems (HRIS).
  • Generates and interprets standards and management reports on HR activities.

The Caterpillar Code of Conduct states that we will select and place employees based on their qualifications for the job to be performed, without regard to race, religion, national origin, color, gender, gender identity, sexual orientation, age or disability. In this company we do not request pregnancy tests, nor HIV tests as requirements for employment entry, permanence or promotion.

Final details
Please frequently check the email associated with your application, including the junk/spam folder, as this is the primary correspondence method. If you wish to know the status of your application - please use the candidate log-in on our career website as it will reflect any updates to your status.

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Caterpillar is an Equal Opportunity Employer (EEO).

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