Job Description

The N.A. BI administrator team is responsible for supporting a variety of self-service reporting tools from Qlik (Qlik Sense, Qlikview, Nprinting) and IBM Cognos. The BI admin supports, maintains, and troubleshoots issues with the reporting tools, and at times, may assist developers with troubleshooting issues with individual dashboards or reports. The BI admin team is the focal point for customers requiring assistance with BI reporting tools and will engage additional support teams as needed, (internal, external, both) to ensure the customer's needs are addressed. A solid understanding including 2+ years of practical experience supporting Qlik platforms/servers/products is required. Reporting platforms and hardware are based in the U.S., but customers can be located around the globe. The BI admin role requires frequent interaction with customers to understand their need or issue, so excellent communication skills are a must to ensure customer's need is satisfied timely. BI self-service reporting is a dynamic and fast-paced environment that requires a high degree of flexibility and the ability to adapt to new changes while also maintaining timely customer support.
Primary Responsibilities
• BI help desk support and issue resolution
o Promptly log request into tracking system and communicate receipt back to customer
o Assess request and determine appropriate action and/or additional resources needed
o Keep management informed, and engage additional support teams as required
o Maintain adequate and current documentation through to resolution/completion
• Qlik View, Sense and Nprinting deployments; create reload tasks, dependencies and triggers
• Qlik View, Sense and Nprinting resource management and performance tuning
• Qlik View, Sense and Nprinting product upgrades; including extensions and add-on products
• Support Qlik application stress tests analyzing impact to server/platform resources
• Assist with Audit, Compliance and Sox requests
• Engage product vendors for support of product issues and obtain resolution
• Product and/or App troubleshooting, debugging, root cause analysis
• Occasional off-hours support required (e.g. product upgrades)
• Support POC and new product testing efforts

Qualifications

2+ years Working knowledge and experience supporting and using Qlik View, Sense and Nprinting
• Excellent written and oral communication skills; ability to work with global customers
• Proficient with MS Office products; Outlook, Excel, Word
• Takes ownership of assigned tasks and follows through to completion; requests help when needed
• Ability to recognize critical requests or severe issues and prioritize with existing workload
• Ability to work both independently and as part of team
• Ability to critically assess issues, perform research and identify correct solution
• Ability to identify improvement opportunities and solutions to increase team effectiveness
• Ability and desire to take on new
• Understands necessity for adhering to Audit/Sox/Compliance process, controls and documentation requirements