At Panduit, Our People Make the Difference. Our diverse life experiences and perspectives fuel innovation as we explore without limits and Think Differently to help our customers better connect with those they serve. We are committed to making a positive impact on the world: Employee volunteerism and outreach projects help us connect and give back to the communities we serve, and by mobilizing our talent and resources we have pledged to minimize our ecological footprint and help our customers with their sustainability journeys. We are looking for people to join us in making a difference: people who are curious, value inclusion, and are committed to building a sustainable and connected world.

Supports the daily partner program operations and infrastructure within the partner program organization. Follows procedures for the lifecycle of onboarding and maintenance of partners in the program.

ESSENTIAL RESPONSIBILITIES:

Query Management (20%)

• Responds to standard generalized inbox requests for various regions.
• Responds to phone calls from partners, customers, and the Panduit sales team
• Explains programs, products, and procedures to partners and sales team via phone, virtual meetings, and email.
• Resolves standard partner issues by working with partner program administrators and other partner interfacing teams.
• Supports team in partner issue resolution.
• Serves as a backup Partner Operations Specialist if needed.

Program Incentive & Warranty Administration (60%)

• Reviews, collates, and processes data and information for incentive processing, approval, and payment.
• Follows processes and procedures to ensure incentive applications are properly vetted, calculated, and approved
• Submits payment requests for approval
• Reviews, collates, and processes information for warranty approval and issuance
• Follows processes and procedures to ensure warranty applications are properly vetted and approved

Life-Cycle Management - Onboarding/Offboarding (20%)

• Processes new partner applications and on-boards new partner companies to the program
• Facilitates the partner off-boarding process when a partner is removed from the program
• Updates, tracks and maintains partners' data, activity, etc. in the partner portal for their duration in the program.

All other duties as assigned.

EDUCATION AND EXPERIENCE:

• Required Degree: Bachelor's degree
• Years of Experience: 2-4 years

Work Shift
Day (Mexico - Jalisco)