About AstraZeneca
AstraZeneca is a global, science-led, patient-focused biopharmaceutical company that focuses on the discovery, development and commercialisation of prescription medicines for some of the world's most serious disease. But we're more than one of the world's leading pharmaceutical companies. At AstraZeneca we're dedicated to being a Great Place to Work.

Job Function: IT SupportLocation: GuadalajaraJob Title: P2P IT Support Analyst

Job Description:

• Ensure optimum performance and stability for the Procurement applications (P2P Process) for AstraZeneca Operations, including providing workarounds and identifying areas for improvement or solutions to permanently address the issue.
• Handle 2nd/ 3rd line support of P2P process/Coupa (technical and functional queries)
• Work with vendor to fix defects and small enhancements relating to application and platform, complying with Astra Zeneca standards, and change control procedures.
• Take ownership of issues through delivery, issue resolution, and escalation, as appropriate
• Demonstrated ability to apply technical knowledge to multiple systems and support multiple business groups.
• Liaise with multiple stakeholders including users, infrastructure/middleware teams, 3rd party software vendors to resolve issues and potential process improvements.
• Ensures that the IT Service Delivery Framework is adhered to by support.
• Ensures that the application operates within and complies with any regulatory, financial, or internal AstraZeneca standards (GxP, SOx).

Mandatory skills:

• 3+ years of prior experience in application support and maintenance (L2/L3 support) in Coupa/P2P.
• In-depth knowledge of end-to-end procurement processes across Sourcing, Contracts Management, Procure-to-Pay, Supplier Performance Management and Enterprise integration with SAP.
• Ability to support and manage incidents/tickets queue, requests, changes, or defects for Ariba On-Demand
• Understanding of incident, problem, change, and release management process.
• Experienced with IT Service management tools like Service Now, Remedy, or Service Manager
• Experience working with third-party vendor applications.
• Demonstrated ability to apply technical knowledge to multiple systems and support multiple business groups.
• Good attitude and interpersonal skills. Quick learner.

Desired skill:

• Familiarity with life sciences (Pharma) domain concepts, workflow and terminology
• Coupa/P2P certification
• Experience in the procurement domain
• Mindset to support business-critical applications

AstraZeneca is an equal opportunity employer. AstraZeneca will consider all qualified applicants for employment without discrimination on grounds of disability, sex or sexual orientation, pregnancy or maternity leave status, race or national or ethnic origin, age, religion or belief, gender identity or re-assignment, marital or civil partnership status, protected veteran status (if applicable) or any other characteristic protected by law.

AstraZeneca embraces diversity and equality of opportunity. We are committed to building an inclusive and diverse team representing all backgrounds, with as wide a range of perspectives as possible, and harnessing industry-leading skills. We believe that the more inclusive we are, the better our work will be. We welcome and consider applications to join our team from all qualified candidates, regardless of their characteristics. We comply with all applicable laws and regulations on non-discrimination in employment (and recruitment), as well as work authorization and employment eligibility verification requirements.