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Hace 5 días
Senior Customer service representative (Final wave)
$30,000 Mensual
Sobre el empleo
Detalles
Contratación:
PermanenteHorario:
Tiempo completoEspacio de trabajo:
PresencialBeneficios
- Prestaciones superiores a las de la ley
- Capacitación pagada
- Vales de despensa
Descripción
FINAL WAVE, last few positions available. Apply now!
Our client, a US based company in the Biopharmaceutical sector is looking for a Customer Service Representative with a very good level of English based out of Mexico City (located around The World Trade Center).
Responsibilities:
- Handles inbound sales and customer communication (calls, emails, click to chat) in the processing, expediting, and troubleshooting of customer orders from initiation to conclusion.
- Processes, via computer, all customer requests. Utilizes multiple and often complex systems, programs, and monitors in order to research information.
- Researches and resolves customer issues, expedites back orders, handles requests for returns and other special requests. Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
- Proactively interacts with outside sales force to ensure regular communication on pricing and other customer concerns. Provides high-level, quality service, closely aligned with sales, to enable sales growth.
- Makes recommendations on areas for process improvement.
- Make decisions based on policies and past precedence, seeking guidance as necessary.
- Accountable to performance metrics such as schedule adherence, productivity standards and quality standards.
- Performs other duties as assigned.
Required:
- High school diploma (Bachelor's degree a plus)
- Advanced level of English (C1 or above)
- 1-3 years applicable exp in a customer relationship type role (sales, call center, etc.)
Skills
- Strong communication
- Ability to work independently
- Problem-solving and resourcefulness
- Good organization and time management
- Familiarity with SAP system is a plus
Attractive Base salary
Superior Benefits (probation sign on bonus, food cupons, medical care, etc.)
3 month paid intensive training is provided
9:00am to 6:00pm
ID: 19262219
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