Join Our Team as an Avaya Implementation Specialist!

Location: Remote

Project Duration: 12 months

Type: Staffing | Full-time

About the Role:

We are seeking 4 highly skilled Avaya Implementation Specialists to join a 12-month dynamic project, working remotely from Mexico. If you have a passion for cutting-edge telecom solutions and thrive in a fast-paced environment, this is your chance to be part of an innovative team.

What You'll Do:

• Configure, troubleshoot, and support Avaya Aura and Contact Center systems.
• Implement voice and contact center solutions, including third-party app integrations.
• Develop call flows, IVRs, contact routing, and reporting setups.
• Collaborate within ITIL frameworks—handling incidents, requests, changes, and problem management.
• Provide support in multi-OEM environments and migration projects.

Who You Are:

• 5+ years hands-on experience with Avaya technologies:
• Communication Manager, System & Session Manager
• Elite Contact Center / CMS / AES / Aura Messaging / WFO
• Orchestration Designer, IP Office, Media Gateways, Media Servers
• Apache Tomcat and third-party CTI integrations
• Fluent in English (C1 - C2, spoken and written); French is a plus.
• Deep knowledge of Avaya Red Voice System.
• Experience in Managed Services environments.
• Excellent communication, presentation, and problem-solving skills.
• Proactive with a customer-focused mindset and team orientation.
• Supervisor or Contact Center leadership experience is desirable.
• ITIL certification or SDLC experience is a plus.

Perks & Benefits:

• Competitive salary
• Join a vibrant, family-like community of professionals.
• Continuous learning with monthly technical courses and English classes.
• Comprehensive benefits
• Employee referral bonuses.
• Work on diverse projects to expand your expertise and grow professionally.

Additional Details:

• Work Schedule: Monday to Friday, 8:00 AM - 5:00 PM
• Work Mode: Fully remote
• Sector: Telecommunications
• Language: Advanced English required

Interested?

We're actively recruiting to build a strong team! If you're passionate about Avaya solutions and ready to take your career to the next level, apply now.