NTT DATA, Inc. currently seeks a Help Desk Associate – Part time - to join our team

THIS POSITION IS REMOTE BUT CANDIDATES NEED TO LIVE IN GUADALAJARA.

Activities

• General L1 support for hardware and MS Office packages

• Advance technical support for in-house applications and developments

• Answer technical support calls providing and escalating to other support groups

• Provide support based on email generated requests or reports

• Document troubleshooting steps and detailed description of the customer incidents and requests

• Applies diagnostic techniques to identify problems, investigate causes and recommend solutions to correct failures.

Requirements:

• Advanced English is a Must

• IT Environment and customer service experience preferred. Healthcare experience is nice to have.

We Offer:

• Competitive salary

• Grocery Tickets - 12% of base salary

• 30 days of Christmas bonus

• 12 days of vacations

• 50% Vacation bonus

• 5 personal days per year

• Medical insurance

• Life insurance

• Dental Insurance

• Discounts with selected Optics

• Opportunity to grow in the company

About NTT DATA Services

NTT DATA Services partners with clients to navigate and simplify the modern complexities of business and technology, delivering the insights, solutions and outcomes that matter most. We deliver tangible business results by combining deep industry expertise with applied innovations in digital, cloud and automation across a comprehensive portfolio of consulting, applications, infrastructure, and business process services.