Are you passionate about technology and providing top-notch support? We are looking for a Service Desk to join our dynamic team!

Key Responsibilities:

• Provide first-level technical support to users via phone, email, or chat.
• Troubleshoot hardware and software issues.
• Document incidents and solutions in the helpdesk system.
• Assist in IT service management tasks and escalate issues as needed.
• Maintain a high level of customer satisfaction.

Qualifications:

• Proven experience in a similar role.
• Strong knowledge of Windows, Mac OS, and Office 365.
• Excellent communication skills in English.
• Ability to prioritize and handle multiple tasks.
• Customer-oriented with a problem-solving mindset.

What We Offer:

• A dynamic and supportive work environment.
• Competitive salary and benefits package.
• Opportunities for professional growth and development.