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Hoy
IT Engineer Band 2 Dispatch Por ticket / por dia solicitado
$16,000 - $20,000 Mensual
Sobre el empleo
Detalles
Contratación:
TemporalHorario:
Tiempo completoEspacio de trabajo:
PresencialDescripción
Who we are:
Excis is a global IT service company and excels in cross-border IT services. The Excis multilingual global service desk provides outsourcing services to enterprises and medium sized businesses in 150+ countries.
In addition to world-class ITIL based helpdesk services Excis can also offer onsite support in every city worldwide!
We are looking for a:
Dispatch ((per ticket) per day
Must have fluent English and Spanish.
Job Description Dispatch (per ticket) per day
This is a ticket-dispatch-based operation, meaning one ticket will be created per activity, mentioning the date and time and when the activity will take place. The purpose is to support client's environment and help customers find solutions to their technical issues as well as monitoring network, PCs, and peripherals.
With availability to match night windows, out of office hours and incidents (P2 and P1 events).
Resposabilities
Excellent written and verbal communication and customer service skills with proven ability to work in fast paced environments
Commercial experience in an IT support technician role that includes 2 years of technical support experience in Firewall On-Site Staging, Integration, Configuration, and Testing
Experience in working with Firewall On-Site Staging, Integration, Configuration, and Testing
Self-starter that is able to collaborate actively with others in a cross-functional team
Proven attention to detail and high standards for quality
Excellent organizational/administrative/technical skills with agility to re-prioritize as necessary
Skilled in documenting written troubleshooting steps and instructions
Business professional attitude
Key responsibilities:?
Behavioral skills required:
Technical skills & Experience required:
Soft Skills & Appearance:
Candidates must have proven work experience in the following:
In return we offer you:
Be part of our company and be part of a profession with constant challenges and grow!
ID: 20401945