HCL is looking for a L1 Service Desk with below requirements:
Job Description:
Provide hardware / software / network problem diagnosis / resolution via telephone/email/ or videocall for customer's end users Classify Service Calls according to the specified options.
Route problems to internal 2nd and 3rd level IT support staff using knowledge base articles.
Coordinate with level 2 and 3 and support staff that provide hardware / software / network problem resolution.
Skills:
2-3 years of experience in similar role
High school certificate
Customer-focused
Time availability is required.
Thorough knowledge of troubleshooting remote access issues
Excellent communication skills, (active listening skills)
Able to articulate and speak with clear voice
Must have empathy with end users
Good writing techniques (English)
Good phone techniques (English)
Experience with: Citrix, ServiceNow, Active Directory and connections to VPNs
What we offer:
Life insurance
Major Medical Expenses Insurance (extends to spouse and 2 children under 25 years of age, if applicable).
Minor Medical Expense Insurance.
Savings Fund 13% (up to MXN $4,100 monthly)
Food vouchers 10% (up to MXN $3,100 monthly)
30 days bonus
12 days of vacation in the first year, increasing by 2 as dictated by law.
Location: Zapopan, Jalisco, México
Recuerda que ningún reclutador puede pedirte dinero a cambio de una entrevista o un puesto. Asimismo, evita realizar pagos o compartir información financiera con las empresas.