This position is for a Technical Business Analyst role on the Performance Excellence Team supporting multiple global technology projects. The ideal candidate will work on projects in the following areas: Artificial Intelligence (AI), robotics, general automation and process improvements. Exceptional English verbal & writing skills required.

Role Description

• Collaborate with stakeholders to understand business needs and gather detailed requirements for projects
• Act as a liaison between business stakeholders and technical teams, ensuring clear communication and understanding of requirements
• Create comprehensive documentation, including business requirements documents, functional specifications, user stories, and process documentation
• Analyze technical systems and processes to identify areas for improvement and ensure that solutions align with business objectives
• Work with technical teams to design solutions that meet business requirements, including system architecture and integration points
• Analyze data to support decision-making and identify patterns
• Develop test cases and participate in testing activities to ensure that solutions meet business requirements and function as intended
• Assist in the change management process by helping stakeholders understand and adapt to new systems or processes
• Support project management activities, including tracking progress, managing timelines, and ensuring deliverables are met
• Provide training and support to end-users to ensure they understand and can effectively use new systems or processes
• Deliver weekly updates on completed work, planned tasks, and any challenges or roadblocks; prepare status reports to track progress
• Set up and manage basic Power BI dashboards for transparent status and task tracking
• Proactively engage with stakeholders to confirm tasks
• Prepare agendas and schedule status meetings with key team members

Capabilities

• Collaborative – Actively listens to and understands issues before confidently presenting alternative solutions
• Clear and concise communicator. Excellent communication skills, both written and verbal
• Analytics and Results-oriented – Ability to analyze complex situations and find solutions; ability to break down complexities into concrete tasks and activities
• Initiative – self-motivated, detail-oriented and willing to act proactively and go the extra mile to provide a quality product
• Quality orientation – a quick learner who gets things done at the highest level of quality and impact and effectively aligns activities and resources to achieve goals in changing parameters. Detail-oriented with a focus on accuracy and quality of work
• Able to coordinate tasks performed by cross-functional teams and work effectively with cross-cultural and remote teams
• Assertive with ability to lead individuals with more business knowledge than herself/himself (e.g., pushing back to minimize scope creep). Ability to negotiate and resolve conflicts effectively
• Organized – Skilled in prioritizing tasks and managing multiple responsibilities

Requirements

• 8+ years' experience with requirements gathering and writing technical business requirements documents in a corporate environment
• Proficient in Power BI with the ability to conduct data analysis
• Proficient in Power Automate with the ability to create and implement simple automated workflows
• Strong documentation and note-taking skills
• Excellent Excel skills (e.g., advanced formulas, pivot tables and basic Power Query skills)
• Critical thinker with strong organizational skills and the ability to prioritize tasks and meet deadlines
• Associate's degree or Bachelor's degree required

Optional

• Experience with SharePoint
• Finance or accounting background
• Knowledge of LEAN/Six Sigma Concepts
• Experience with JIRA (or willing to learn)