Hace 4 sem
Network Engineer - NOC
$55,000 - $63,000 Mensual
Sobre el empleo
Detalles
Contratación:
PermanenteHorario:
Tiempo completoEspacio de trabajo:
HíbridoBeneficios
- Prestaciones superiores a las de la ley
- Fondo de ahorro
- Vales de despensa
Descripción
Job in a nutshell:
If you are an awesome problem solver, and highly self-motivated and self-directed, with keen attention to detail, we're looking for you! We're looking for a NOC Engineer that monitor network devices, servers, applications, and other hardware components in real-time. This includes tracking network traffic, performance metrics, and system alerts. This role is responsible for quickly identifying and troubleshooting network disruptions to your best ability before escalating to tiers 2 or 3 support.
(The position works 1 - 2 days in the office in Sta Fe, CDMX)
What will you be doing:
- Adheres to policies, procedures, and standards.
- Collaboration. Work closely with system administrators, network engineers, and other IT professionals to address complex issues and implement changes.
- Receive alerts and notifications from monitoring tools and systems. These alerts could indicate potential problems, outages, or performance issues that need immediate attention.
- Maintain detailed documentation of network configurations, changes, and incident resolutions. This documentation is crucial for future reference and continuous improvement.
- Monitors work progress, informing team leaders, team managers and/or customers of project status, problems or obstacles and workload problems in a timely manner.
- Provides appropriate documentation for scheduling of resources. Creates and maintains system reports such as uptime, utilization, and growth.
- Basic duties include Level 1 and 2 support of all incidents, must respond to all incidents, accept, resolve and or escalate to meet all SLA's.
- Perform or peer review changes and post change testing.
- Perform escalations to vendors and third parties as required to solve incidents and problems.
- Answer phone calls from vendors, customers, and leadership. Participate in P1 Major Incident (MI) conference bridges with upper management and provide quick and concise updates during outages.
Requirements:
- Experience as a Network Operations Center Engineer or in a similar role. Or H.S. Diploma/GED Equivalent, and CCNA or CompTIA Network+ equivalent
- Advanced experience with Cisco routers and switches.
- In-depth knowledge of: BGP, EIGRP, TCP/IP, DNS, DHCP, Telnet, SSH, FTP.
- Experience with applications such as Service Now, SolarWinds, Cisco Prime, Splunk, or Infoblox is not needed but is benefit.
- Experience with Microsoft Office tools and Citrix VDI during day-to-day operations
- Strong analytical and problem-solving skills.
- Excellent customer facing skills and ability to provide technical descriptions in easy-to-understand terms to customers, coworkers, or supervisors who only speak English.
- Proficient comprehension of the English language
Rewards and benefits:
- Savings fund
- Mayor Medical Insurance
- Life insurance
- Food vouchers
- Vacation bonus
- Christmas bonus (Number of days above the law)
Future career path:
- Growth in the company
- Opportunities for professional development and training.
- Free training available and opportunities to advance in the company.
- Collaborative and innovative work environment.
What's next once you've applied?
- A quick conversation with HR Recruitment.
- Interview with a Manager/IT expert/project representative.
- Feedback (1 -5 business days after the interview).
If you are a dedicated and skilled NOC Engineer looking to contribute to the success of a dynamic organization, we invite you to apply and join our team.
ID: 19041753
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