!WE TRANSFORM THE FUTURE OF PEOPLE!

Gi Group Mèxico is the global network of talent experts in digital and technological profiles. We are part of the largest ecosystem and global leader of integrated human capital solutions, Gi Group Holding. We create value by connecting leading companies with the best talents in the market around the world??. Our purpose is to build bridges, change careers and transform people's future.??

We support diversity and multicultural environments as it allows us to develop great projects. Additionally, we value respect, ownership, sustainability and innovation. We are looking for the next game changer to join the team as Mainframe Support Engineer??. Are you a digital nomad? Well this role was made for you, you can be located in México ??and enjoy 100% of the flexibility that this implies.

We are 100% digital, we believe in your value and we promote your development at all levels.??

Join our community of talents!

#WeBuildYouCross

Minimum requirements

??Responsibilities:

Problem-solving skills – successful specialists excel at resolving problems encountered by users, whether these require only quick fixes or major collaborative efforts across various departments.

Technical expertise – specialists develop a deep understanding of the product they handle as well as the processes behind it.

Customer service – specialists must communicate well with users, paying attention to their concerns and providing clear, regular updates for ongoing requests.

Attention to detail – it is crucial for specialists to be mindful of details since their tasks include creating extensive documentation, tracking errors, and making changes to products

Multitasking – specialists handle technical issues from multiple customers at the same time, along with other responsibilities such as drafting reports and participating in manufacturing or development

Business Acumen – Understanding of Global markets, various financial products, financial statements, and reports to help them communicate well with operations, sales, and client representatives.

Troubleshoot Issues: Specialists must act quickly to analyze the available data and find the root cause of the issues. They should be able to read and debug the source code to analyze the issues. They may then develop a solution and work with the product development team to review and apply the fix. They must also create useful tools to automate key processes.

Assist Users: This role entails interacting with product users, Operations, Business, other engineering teams, etc., and solving the problems they face. These interactions can occur in various setups, including in-person meetings, phone calls, emails, and live messaging chats. In all these cases, it is vital to address concerns promptly and keep a helpful attitude.

Minimum requirements

?????Hard Skills

Experience in the Area

Bachelor Degree in IT, Computer Systems, Informatics,

3+ YoE as a software engineer with experience in Mainframe support experience

Knowledge and experience working on DB2 and SQL

Experience writing and debugging COBOL.

Knowledge and experience working on JCL, CICS, VSAM, and other mainframe tools.

Experience working with IBM MQ

Experience working with SDLC on mainframe.

Experience supporting clearing business.

Experience supporting CCP (Central Clearing Party) connectivity, clearing and client reporting.

Experience in Bankin sector is a plus

English Level: Advanced is a must

Soft Skills

• Strong communication skills, with the ability to align the organization around complex technical decisions
• Active coach and mentor whose goal is to develop and maximize the team's potential
• Proactivity and passion for the client.
• Assertiveness.

??Our Benefits for You

• Competitive salary, you work in a digital environment!??
• Type of contract: 100% Payroll with Law and superior benefits
• Fun, inclusive and transparent work culture. This is very important for us as bridgers!
• Advantages? Tons, it's a great interview question??
• Guaranteed high impact projects??
• Multicultural and intercultural teams, with high potential like yours?

??Our position

• We support multicultural environments. For us, the most important thing is your values ??and the knowledge and potential you have.
• We support 100% all genders, ethnicities, religions, abilities and talents, diversity allows us to develop great projects.
• We care about you, you will be part of our family!

NOTE:We are aware of your time, the process will go so quickly as long as you are committed!

We can't wait to meet you!??