RESPONSIBILITIES:

• Work actively with team members to analyse and resolve application issues
• Identify defects, discrepancies, and trends by ways of code debugging or log analysis
• Manage incidents and effectively communicate with users, application owners and senior stakeholders across all areas
• Improve application stability and performance by observing patterns, recurring failures and/or issues, and advise application owners on permanent fixes accordingly
• Adopt various tools developed by AppBank Engineering team to automate failures using machine learning techniques and notify discrepancies in the health of production and automation of health-restoration, with a focus on continuous measurement of risk and cost.
• Identify alerts / processes that can be automated and then work with AppBank Engineering team in automating them
• Challenge existing application setup, processing and suggest different ways to solve problem or improve stability
• Actively participate in Change management process with view to manage risk in production environment
• Build and improve run books for generalists to minimize operational errors and gain fungibility/efficiency
• Develop reports that provide trending statistics to track and manage application health and support service performance
• Willing to learn and troubleshoot/support proprietary technologies not available through marketplace. No knowledge of proprietary technologies is required pre-hire

MINIMUM EDUCATION AND EXPERIENCE REQUIREMENTS:

Bachelor's degree (U.S. or equivalent) and 5+ years of software development / Production support experience

Must have skills and/or licesnses required to perform the job:

• Hands-on experience with PeopleSoft General Ledger.
• Strong understanding of Peoplesoft custom Bolt-on applications.
• Hands-on experience with Process Scheduler/Monitor, PeopleTools, Application Designer, PeopleCode, File Layout, Component Interface, PS Query, SQR and Integration Broker.
• Hands-on experience in troubleshooting Unix based applications.
• Hands-on experience with RDBS environments, mainly Oracle database.
• Experience with Autosys or any batch scheduling tool.
• Experience in full lifecycle implementation (SDLC) and system upgrades.
• Good Understanding of Shell/Python scripting.
• Problem solving in a development or production environment, including experience observing patterns, analysing root cause and suggesting ideas to resolve issues,
• Good communication skills with ability to articulate the technical and functional aspects of a development/production problem to help drive solutions with App Dev teams and senior stakeholders
• Good understanding of AI technologies i.e. GitHub, copilot etc.

Optional Skills Or Qualification (Nice To Have)

• Experience in the Financial Service Industry
• Experience in Peoplesoft Accounts Payables/Receivables, Billing, Asset Management.
• Experience in Peoplesoft Administration functionalities.
• Experience in Cluster Computing and Big Data solutions: Spark, Hadoop, HDSF, XRS using public cloud
• Understanding of RDMS environment - Sybase ASE/IQ
• Version control with Git
• Degree in Computer Science