Job Details

JCI is looking for a high-energy and experienced individual to lead the America's Invoice to Collection organization of ~75 people for its Global Retail Division. This business is being prepared for divestment from the parent group and is expected to go through a period of significant investment, growth, and improvement.

The processes within your team will include, but not be limited to: Billing, Collections, Credit Risk Assessment, Cash Application, and the associated business analytics & reporting.

In this leadership role, you will lead first-line managers with a focus on process execution to achieve targets/goals of Billing, Cash Collection, Aged Accounts Receivables, Disputes, and Application of Payments. For The Americas region, you will have direct ownership over these processes that includes day-to-day execution, implementation of standardized policies & practices, and drive continuous improvements. You will also collaborate with other Order to Cash functional teams, such as Order Entry Processing, to ensure timely & accurate invoice processing.

As The Americas Invoice to Cash Manager, with the support and guidance of the SSC Director, you will also contribute as a strategic partner and valued team member of field and commercial organization. These responsibilities include engaging in Operational & Financial Reviews, Process Effectiveness & Efficiency Programs, and support Senior Executive Strategy Decisions to improve Order Processing, Billing Process, Cash Collections, Aged Accounts Receivables & Disputes, while fostering accountability at all levels.

The business consists of customers that range from Large and Small Contractors, Retail, Government, Large and Small Commercial/National Accounts including both Installation and Services (Time & Material and/or Recurring/Subscriber) customer solutions.

Other key parts of your role will be to:

• Provide strong and supportive leadership through times of change
• Develop, attract, and train staff
• Drive thoroughly modern and technologically driven best practice in OTC
• Adherence to Policies & Procedures, which includes SOX Compliance.
• Ensure a positive, open, and flexible work environment is maintained.

Requirements

• Bachelor's Degree in Accounting, Business, or Finance required, other disciplines considered with relevant experience
• 5-10 years of experience in Order to Cash Processes (Order Entry, Billing, Credit, Collections and Cash) in a Global/Multi-National Operating environment. Includes managing teams of >50 people
• Proven experience in running collection cycles, credit processes, use of Collection tools (e.g. Oracle Advance Payment) and establishing metrics to ensure process adherence. This includes the analysis and reporting associated with these process
• Strong Business Process development skills
• Previous experience of project management and delivering transformational change is highly desired
• Excellent leadership, interpersonal and collaboration skills with the proven ability to effectively supervise, mentor and influence employees
• Proficiency with Microsoft Word, Outlook and Excel (pivots and v-lookup)
• Using analytics and best practices, ability to solve business problems
• English proficiency required; written and verbal

"Johnson Controls does not request pregnancy or HIV testing as a requirement for admission, permanence or promotion"