General information

Office (s)

Monterrey, MEX

Date Published

Thursday, October 26, 2023

Country

Mexico

Job ID

23228

Function

Information Technology

Recruiter

Fernandez Plata, Damaris Yanely

Description & Requirements

This position is responsible for corporate application architecture, development, strategy, standards, and administration for EPICOR on a global basis supporting all internal CRM applications. The Application Systems Analyst will be supporting internally facing application development and support for all CRM systems including ServiceNow and similar platforms.

SKILLS REQUIRED: Degree in Computer Science and extensive experience with a range of CRM software products. The Application Systems Analyst is expected to have extensive experience with software development methodologies, Epicor CRM application systems (ServiceNow, Zendesk, Etc.) and Reporting Solutions (Tableau, PowerBI) and understand the importance of mission critical information systems. This person is expected to stay abreast and incorporate Epicor's emerging software technologies and new design approaches as well as the following skills:

• Excellent verbal and written communications skills
• At least 2 years of development experience in a professional capacity with high level platform languages as JavaScript, SQL, Back-End and Front-End Frameworks.
• Experience with EDI process as data integration, using Middleware Software
• Experience establishing information systems Standards and best practices in high availability and scalability environments.
• Application Development tools and Design
• Be able to work as a team and interact professionally.
• Provide overall business process overview knowledge.
• Maintain design and technical documentation for all applications and configurations.

2. PRINCIPAL ACCOUNTABILITIES: In order of importance, describe the principal accountabilities of your position in a series of condensed statements. Use no more than four to six statements to emphasize the end result against which some measure of performance can be applied.

• Design, code, test and implement new software applications/changes for EPICOR internal application deployments to meet business' growing needs.
• Provide production support and bug fixes to defects reported by business in a timely manner.
• Generate functional specifications based on users' requirements.
• Upgrade application platform with newer versions when necessary.
• Assist with the system recovery from application crashes. Maintain current patches and release enhancements for application server and assess impact on currently running applications.
• Optimize application performance through proactive maintenance.
• Perform application tuning, monitoring, and security administration.

3. BACKGROUND / EXPERIENCE:

• Minimum education or equivalent work experience:

• BS degree in Computer Science or related field.
• At least 2 years of progressive experience of CRM Applications Development with Off-the-Shelf as ServiceNow, Zendesk, Custom development, and some experience in technology industry desired.
• At least 1 years of experience with Reporting Platforms management as Tableau, Power BI or similar
• Minimum 2 years of progressive experience in information systems development
• Demonstrated project management skills.
• Master's Degree desirable.
• ServiceNow Admin/Developer certification desirable

• Specialized or technical knowledge required (with minimum years experience)

• Experience managing large scale information system and application development and sustainment.
• At least three years of development experience with SAAS and Cloud Base architectures
• Technical understanding of Software Development Tools, Testing Methodologies, Application and database performance, web services technology etc.
• EDI Experience with middleware tools as Workato, Jitterbit, etc.
• Experience on managing reporting platforms as Tableau, Power-BI or similar
• Demonstrated strong technical writing skills, translating business requirements into functional specifications.

4. COMMUNICATIONS SKILLS: Identify key communication skill requirements and internal and external interface requirements

• Good team player working with other team members in a fast paced, multi-tasking environment.

• Good verbal and written skills for development of application System and effectively communicate with the business communities when necessary.

About Epicor

At Epicor we know that success comes from working together. Everyone has a role to play, and it's the essential partnerships across our company that are crucial to our customers' success and our growth as a business.

We're truly a team. Working in close partnership, we bring wide-ranging talents together in powerful collaborations. We think innovatively, share our knowledge generously, and constantly learn from our colleagues. We're proud of the success we achieve every day, but we never stop challenging ourselves and encouraging each other. Together, we go further and imagine an even brighter future.

Whatever your career journey, we'll help you find the right path. Through our training courses, mentorship, and continuous support, you'll get everything you need to thrive. At Epicor, your success is our success. And that success really matters, because we're the essential partners for the world's most essential businesses-the hardworking companies who make, move, and sell the things the world needs.

Equal Opportunities and Accommodations Statement

Epicor is committed to creating a workplace and global community where inclusion is valued; where you bring the whole and real you-that's who we're interested in. If you have interest in this or any role- but your experience doesn't match every qualification of the job description, that's okay- consider applying regardless.

We are an equal-opportunity employer.

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