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Descripción
JLL empowers you to shape a brighter way.
Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.
General Summary
Jones Lang LaSalle (JLL), an international commercial management and investment real estate firm is looking for an IT Operations Analyst 2 for the Network Circuit Management team. Candidates applying to the position should seriously consider the commitment required of those working for a highly motivated professional services company with a high expectation of its core IT infrastructure and business applications. The role will be functioning as a direct report to the Manager of IT Operations, and it will be pivotal in the management and optimization of the global JLL infrastructure. The role will be liaising with network support teams, JLL management layers, and third-party providers to ensure optimal circuit sizing and cost-effective operations following the defined processes.
The IT Operations Analyst 2 is responsible for managing the data carriers of the client owned circuits for Infrastructure, Data Center, and office connectivity. They will have focus on the project workload that relates to new circuit installations, circuit updates, upgrades, and technology transitions. This role will ensure that project expectations, milestones, delivery dates and status reports are available to the client, management, and project team.
Essential Duties & Responsibilities:
Responsible for the procurement, ordering, tracking, coordination, and implementation of new data circuits for JLL's IT network and data centers
Close collaboration with global teams to ensure local specifics are considered and requirements are met
Maintain an accurate and global circuit inventory of all network circuits
Perform regular audits to determine if there is a more cost-effective solution available
Support in renewing circuit-related contracts and constantly monitor for the potential for optimization
Manages complex resolution of provisioning issues and develops practices and procedures for circuit installation and maintenance
Perform monthly invoice analysis, validation, and potential payment approval on data invoices
Resolve and escalate orders and issues
Works with client partners for circuit audits and bill tracking and drive vendors to resolve any billing or contract issues
Creates and maintains all process documentation for the Circuit Management Team
Maintains knowledge of emerging technologies and procedures
Mentors the team on training, circuit programs, client polices and operational procedures
Responsible for managing the daily and overall work process and practical implementation of relevant standards
Understands and maintains knowledge of emerging technologies and procedures
Knowledge of telecommunications and data communications services including network, voice, mobile and unified communications
In-depth knowledge of an understanding of circuit pricing and benchmarking of telecom services
Experience & Education
Bachelor's degree in computer science or information technology, system analysis or a related study, or equivalent experience.
Experienced in working with Telecom Expense Management systems
Experience in wireline procurement and dealing with the wireline service providers preferred
Analytical experience with large data volumes
Billing investigations
Preferred Competencies:
Reviewing, understanding, interpreting, and managing carrier contracts
C-Level presentation and interaction skills
Project management skills including presentation are essential
Proficient experience using Microsoft Office products.
Effective escalation skills are critical to effectively and manage vendors (both partners and non-partner vendors)
Ability to communicate effectively (verbal, written, email) with customers, peers, direct and senior management
Ability to diagnose, articulate, and provide solutions for client's technical issues
Ability to work as a facilitator on project plans – implementations and installs/disconnects
Ability to leverage automation for efficiency and added customer benefit
Candidate must be able to handle multiple tasks with shifting priorities and possess good analytical skills.
Excellent communicator and presenter who can deliver well-structured concise and accurate documents, reports, and proposals
Self-motivated, self-starter with ambition driven through performance and results
Ability to work under pressure and able to deliver projects to tight deadlines
Location:
On-site –Ciudad de Mexico,MEX
If this job description resonates with you, we encourage you to apply, even if you don't meet all the requirements. We're interested in getting to know you and what you bring to the table!
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