JOB SPECIFIC TASKS
To generate maximum sales efficiencies, while maintaining or exceeding targeted net sales volume. Must promote and support all aspects of customer service and enhancement. They assist with the supervision of a sales line through coaching, modeling, and reinforcing effective sales and customer service practices, behaviors, and results. Must maintain a professional and personal image that upholds the Company standards of integrity, quality and service to customers.
MAJOR DUTIES AND RESPONSABILITIES
- Contribute feedback to Sr. Director of Sales
- Provide daily motivation to the sales team
- Ensure that all team members adhere to daily responsibilities, and report any challenges to the Sr. Director of Sales for follow-up.
- Make sound judgments for the team as needed based on organization policies and integrity.
- Report daily activities and performance achievements i.e., tardiness, absences, rotation matters, etc.
- Directly assist in the sales process as necessary or requested by Sales agents.
- Provide closing assistance to Sales agents in the form of take-over, verifications and paperwork to generate maximum sales efficiencies.
- Present product to guest with the utmost integrity, effectiveness, professionalism and consistency
- Demonstrate model behavior
- To successfully reach and maintain sales goals as outlined in our sales performance S.O.P. including, but not limited to:o Efficiency
- o Net Closing
- o Sales Volume
- o Owner Service
- o Team Support
- Manage the cancellation/salvage process to include: Immediate notification to Sales agent and manager in charge of cancellations.
- Timely resolution of rescinding sale to include personal contact or phone conversations with client when necessary.
- Proper notification from Sales agents to Contracts of outcome.
- Updates the Sales Board in the workspace station area daily
QUALIFICATIONS/COMPETENCIES
?
- Requires bilingual fluency (English-Spanish)
- Availability to work flexible schedules and Vacation Ownership Sales Experience.
- Sales/Marketing or tourism career background preferred.
- Proficiency in computers
- Exceptional customer service orientation and positive disposition
- Excellent organization skills.
- Sales Ability/Persuasiveness
- Building Customer Loyalty
- Teamwork/Collaboration
- Lead by Example
- Motivate & Inspire Others
- Building Relationships
- Develop & Retain Talent
- Judgment/Decision Making
- Ethics and Integrity
- Stress Tolerance
- Oral Communication/Written Communication
- Attendance/Punctuality
- Licensing and Certification
Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.