Country:
Mexico
Location:
LOC5001: Carrier - Plant A, Galeana 469 Ote, Santa Catarina, 66350 Mexico
Role: Mgr, Infrastructure Svcs

Location: Carrier - Plant A, Galeana 469 Ote, Santa Catarina, 66350 Mexico (hybrid)

Full/ Part-time: Full time

Build a career with confidence.

Carrier Global Corporation, global leader in intelligent climate and energy solutions is committed to creating solutions that matter for people and our planet for generations to come. From the beginning, we've led in inventing new technologies and entirely new industries. Today, we continue to lead because we have a world-class, diverse workforce that puts the customer at the center of everything we do.

About the role

The Regional Operations Leader for Carrier AMER will be a regional leader for the Service Delivery organization responsible for supporting and enhancing factory technology in all Carrier factories across the Americas. The role will consistently interface with the teams in service delivery and other infrastructure towers to achieve consistent support across the region. This role reports to the Regional Service Delivery leader.

Key Responsibilities:

As a Mgr, Infrastructure Svcs, you'll be responsible for:

• Lead a team of contracted digital professionals operating geographically spread across the regions located in each major factory to ensure an appropriate connection to the business users to promote effective understanding of the business needs.
• Define the requirements to promote an effective factory support experience from a digital infrastructure perspective for specific roles across PC needs, support model, and mobile requirements
• Key deliverables will include outlining the support solutions to meet the factory needs. Specifically, the role will require evaluating support solutions to meet a defined goal based on customer requirements.
• An active participant in Carrier wide projects to ensure a world-class performance and compliant factory infrastructure
• Running projects to enhance support models and maintain technology currency to promote a stable factory infrastructure experience
• Provide recommendations on sizing of equipment and other technology usage based on business needs and current usage. Manage projects associated with required upgrades based on analysis.
• Work in conjunction with the various infrastructure towers to assess the feasibility and cost of specific solutions to meet the factory needs.
• Validate the support model based on different locations and business needs to ensure appropriate support is available, when needed
• Understand the budget impact of support model changes and make decisions based on appropriate business value
• Engage additional vendors as needed to ensure appropriate support is provided for all business infrastructure needs
• Serve as an escalation point for factory support needs and urgent items

Requirements

We are looking for people who are a strong team player and must be able to adapt his/her communication style to work successfully. If this is you, get in touch.

As a minimum you must have:

• 7 to 10 years of demonstrated success in leading complex IT Projects
• Solid problem solving and analytical skills
• Solid digital infrastructure fundamentals
• Strong project management skills
• ACE/Six Sigma trained/certified
• Strong attention to detail
• Proactive and high energy
• Demonstrated ability to excel in a global matrix organization
• Strong interpersonal written/verbal communication skills
• Ability to manage and prioritize multiple tasks
• Champion the enterprise initiatives and business change
• Coordinate numerous activities simultaneously.
• Travel up to 25%
• Solid problem solving and analytical skills
• Solid digital infrastructure fundamentals
• Strong end user support background
• Strong project management skills
• Background/experience in deploying technical solutions
• Excellent communication (written and Verbal) skills and strong interpersonal skills,
• A strong understanding of Microsoft technologies, including Windows, Active Directory, MS Office,
• A good understanding of security technologies.

Benefits

We are committed to offering competitive benefits programs for all of our employees and enhancing our programs when necessary.

• Have peace of mind and body with our health insurance
• Drive forward your career through professional development opportunities.

Our commitment to you

Our greatest assets are the expertise, creativity and passion of our employees. We strive to provide a great place to work that attracts, develops and retains the best talent, promotes employee engagement, fosters teamwork and ultimately drives innovation for the benefit of our customers. We strive to create an environment where you feel that you belong, with diversity and inclusion as the engine to growth and innovation. We develop and deploy best-in-class programs and practices, providing enriching career opportunities, listening to employee feedback and always challenging ourselves to do better. This is The Carrier Way.

Join us and make a difference.

• Apply Now!

Carrier is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.

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