Hace 5 días
Order Operations Coordinator
Si el reclutador te contacta podrás conocer el sueldo
Epicor Software Corporation en
Esta es una vacante externa, deberás completar el proceso en el sitio de la empresa.
Sobre el empleo
Categoría: Atención a clientes - Call Center
Subcategoría: Atención al cliente
Educación mínima requerida:
Detalles
Contratación:
PermanenteEspacio de trabajo:
PresencialDescripción
The Job:
The Order Ops Coordinator supports various activities within the quote-to-order workflow, from CRM, CPQ, order management, to licensing and entitlement tools, specifically, data entry tasks involved in order management and user support tasks managed in a service management system.
What you will be doing:
Provide operational support to order processing or licensing activities
Enter data in a variety of CRM and ERP systems
Uphold company policies and procedures related to the quote-to-order workflow
Manage issue intake processes to respond to internal (e.g., sales) and external (e.g., customer) requests related to quoting, order management, and licensing
Operate license order fulfillment processes by following predefined procedures, using different licensing tools
Handle assigned quoting, order management, and licensing related issues in a service management system
Understand and follow policies, processes and procedures associated with assigned areas of responsibility
Assist with issues and collaborate across peer organizations
Review signed contracts and manage countersignatures (DocuSign skills, or fast learning skills required)
Perform other operations duties as assigned
What you will likely bring:
Proficient computer skills (Excel, Word, PowerPoint)
Ability to perform in a fast paced, multi-tasking environment
Ability to handle high transactional volume, and repetitive administrative tasks
Ability to deliver quality results while under time constraints
Ability to collaborate with customers, and peers to solve issues
Good communication and interpersonal skills
Excellent customer service skills
Recuerda que ningún reclutador puede pedirte dinero a cambio de una entrevista o un puesto. Asimismo, evita realizar pagos o compartir información financiera con las empresas.
ID: 19263838