Award-winning and cloud-based customer service software Global Company trusted by +200k companies is looking for:
IT Consultant Sr
Responsibilities:
Customer Partnership: Serve as a trusted advisor and key partner for customers throughout the implementation and optimization of their Zendesk project.
Product Expertise: Leverage deep product knowledge to align customer business needs with Zendesk's capabilities, ensuring a seamless integration and maximizing the value of the platform.
Project Management: Oversee various projects concurrently, ensuring timely and successful delivery of customer solutions.
Communication & Facilitation: Lead meetings to facilitate discussions with customers, providing clear and effective communication through the project lifecycle
Cross Functional Collaboration: Work closely with internal teams, including Project Managers, Technical Architects, Developers, Sales, & Customers Success to ensure project success and alignment across all stakeholders.
Problem Solving & Flexibility: Utilize strong problem solving skills to manage risks and adapt to the unique challenges of each projects, ensuring successful outcomes despite varying project requirements.
Methodology Advancements: Contribute to the continuous improvement of Zendesk Professional Services's methodologies and tools, bringing a fresh perspective and innovative approach to the team.
Requirements:
+5 years, proven experience in software implementations, in a customer facing role
Strong project management skills with a track record of on time delivery of projects
Excellent verbal and written communication
Ability to build strong relationships with customers and internal teams
Strong problem solving skills and flexibility to adapt to changing projects and needs
Passion for advancing methodologies and continuous improvement
Ability to travel as needed for customer projects and internal offsites
Full benefits:
Base salary $61,000 MXN/Monthly
Hybrid work job
Familiar Major & Minor medical insurance + life,
Gympass
Familiar dental + vision insurance,
30-day christmas bonus,
Food vouchers,
Mobile phone + internet allowance
Profit Sharing program
Recuerda que ningún reclutador puede pedirte dinero a cambio de una entrevista o un puesto. Asimismo, evita realizar pagos o compartir información financiera con las empresas.